Outbound Cloud Contact Center Power Your Sales Performance and Triple Your Productivity

Leverage our automated dialer technologies and campaign management tools, to enable your agents, inside sales, and lead generation teams to improve contact ratios and uncover more sales.

Predictive Dialer Supercharges Productivity

The Five9 Predictive Dialer automates outbound dialing and triples the amount of time your agents spend talking to real prospects and customers, instead of dialing numbers. Use the Five9 Predictive Dialer when you have a large number of leads you need to contact quickly. It runs through your call lists across multiple campaigns, detects voice mail, fax machines, and busy signals. It also avoids “Do Not Call” numbers and automatically adjusts the dialing pace according to predicted agent availability.

Features

  • Automated Dialer Technologies - Predictive Dialer - Power Dialer - Progressive Dialer - Preview Dialer
  • Campaign & List Management
  • CTI Screen Pop
  • CRM Integrations - Salesforce - Oracle/RightNow - NetSuite - Microsoft Dynamics
  • Web Callback
  • Agent Scripting
  • Real-Time DNC List Management
  • FTP Data Import
  • Outbound Call Priority
  • Disposition Timers and Redials
  • Answering Machine Detection
  • Automatic Voicemail Laydown
  • Time Zone Rules Dialing
  • Vertical Dialing Mode
  • List Penetration Dialing Mode
  • Local Caller ID
  • Quality Monitoring
  • Voice Recording
  • Standard and Custom Reports
  • Remote Agents