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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Break Down Data Silos and Drive Fluid Customer Experiences with Five9 Workflow Automation

Workflow Automation enables companies to seamlessly connect disparate systems, aggregate information, and trigger cross-platform workflows, making CX more fluid.
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Sarika Prasad Senior Product Marketing Manager
AI and Human superimposed

Unlock the Next Level of Agent Productivity with Generative AI Summary on Five9 Agent Assist

It's hard to keep up with all the buzz around Generative AI and how it's set to transform the business landscape. It's been a hot topic of discussion in 2023, and many of us are curious about this technology's practical applications and viability in the contact center. 

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Sarika Prasad Senior Product Marketing Manager
Enterprise-connect

5 Reasons You Can’t Miss Enterprise Connect 2023

Where can you go to exchange knowledge, network with experts and peers, explore new tech and strategies for the contact center and CX, and bask in the warm glow of the sun? Enterprise Connect 2023—happening in Orlando, Florida March 27 - 30!
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Black History Month

Black History Month: A Continuous Celebration

As Black History Month comes to an end, Five9 encourages you to continue the celebration, recognition, and education. Read to learn more about our celebration and our employees’ stories.
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Alondra Mendoza Social Marketing Coordinator
AI language learning

The Third Era of AI is Upon Us

The evolution of AI and where it is going.
Jonathan Rosenberg
Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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 Five9 Customers Win Enterprise Connect IT Hero and Spotlight Awards

Two of our customers will be recognized for their expertise and leadership at Enterprise Connect, taking place March 27-30. Read on to learn more about their stories.
Allison Wilson
Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand. 

Contact Center three people

2023’s Top 4 AI Use Cases in Healthcare Communications

Details on the top four examples of using AI to improve patient experience.
Roni Jamesmeyer
Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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