Five9 Liftoff for Genesys Users

The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.

Download the data sheet to learn how:

• A comprehensive operational review sets the stage of understanding your topology and goals while mapping out a transition plan
• Standard and custom report creation enable you to not miss a beat in your contact center
• Outbound and self-service breakouts offer the flexibility to transition some capabilities while retaining others
• Telephony Connect allows your contact center agents to seek out non-agent experts residing on your UC system