Aragon Research Names Five9 a Leader
The Aragon Research Globe™ for Intelligent Contact Centers, 2020
The 2020 Aragon Research Globe evaluated 15 intelligent contact center providers to score their strategy, performance, and reach.
Identified as a Leader, Five9 received high strength ratings for its cloud offering, inbound and outbound focus, and Salesforce integration, among other features.
Download the Aragon Research Globe to learn how Five9 measured up to other providers, as well as:
An analysis of the current state of the contact center and predictions for the future
Capabilities to consider before buying an intelligent cloud contact center solution
Strengths and challenges of individual CCaaS providers
Why Five9 was named a Leader
Five9 has continued to execute on its cloud-focused ICC strategy. Its growth rate of 28% is a reflection of its customer experience focus and the growing demand for cloud-based ICC offerings.”
-Jim Lundy, CEO, Aragon Research