Aragon Research Names Five9 a Leader

For the fourth consecutive year, Five9 ranks as a leader in Aragon report

Five9 earned a leadership position in the 2021 Aragon Research Globe™ report for the fourth consecutive year.

The Aragon report evaluates 15 contact center providers based on three dimensions: strategy, performance, and reach.

Five9 ranks in the leader category among the upper third of companies, and rates highest of all 15 vendors on the strategy scale, a result of its cloud offering, inbound and outbound focus, customer support, and strength of its AI offering, among other features.

The report identifies the key trends and capabilities driving the intelligent contact center – which Five9 handles capably – including:

check mark  CRM integration

check mark  Customer profiles prepopulated with data

check mark  Omnichannel – voice, email, chat, and video

check mark  Remote workforce capabilities

check mark  Intelligent virtual agents

check mark  Workforce optimization

check mark  AI

Aragon Research Globe™ 2021 and Awards Assets

Five9 has made AI and automation part of its core product strategy, and with a strong focus on innovation and international expansion, the company is well-positioned for continued growth and market leadership.”

-Jim Lundy, Founder and CEO, Aragon Research

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