Five9 Named a Leader in the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

Frost & Sullivan benchmarking ranks the top enterprise cloud contact center providers in North America

The Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 benchmarks the North American CCaaS market for the enterprise, and Five9 ranks among the top performers. In their report, Frost & Sullivan analyzed 12 of the leading enterprise cloud contact center providers, and Five9 emerged among the top three across their Innovation and Growth indexes. The rating is based on an analysis of:

check mark  Market share

check mark  Revenue growth

check mark  New business pipeline

check mark  Vision and strategy

check mark  Sales and marketing

check mark  Innovation scalability

check mark  R&D

check mark  Product portfolio

check mark  Mega trends leverage

check mark  Customer alignment

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Read the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 report on the North American enterprise cloud contact center market and see how Five9 rises above the competition.

Through talent investment and acquisition, the company has gained new functionalities to enable its continued growth and has invested heavily in the area of AI technologies, becoming a top performer in the market.

– Nancy Jamison, Industry Director, ICT, Frost & Sullivan

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