Five9 Service and Support

Always On-Call

Five9 Customer Support works with you to quickly troubleshoot issues as well as provide ongoing advice, empowerment, and managed services.

Leverage Five9’s experienced, highly knowledgeable resources and industry-leading methodology to deliver all-encompassing support at the highest levels for your contact center environment globally.

Every Five9 customer can access our 24x7 phone and online support, including product documentation, case management, and a comprehensive knowledge base with hundreds of solutions.

Premium Support options are available to organizations that want direct access to our senior customer support team and other benefits.

Through the Five9 Developer Program, we support the developers, consultants, and IT professionals who use the Five9 Cloud APIs to extend and enhance the benefits of the Five9 Cloud Contact Center solution.

"Five9’s knowledge and professional approach was very evident and assisted in gaining the trust and respect from both our direct team and our end customer."

Customer Support Services

Human Support: Reach our experts 24x7 by phone or email. Our teams join forces to solve complex issues and include experts who focus on specific aspects and features of our products.

Support Portal: Create, update, view, and manage your cases online. Participate in discussion forums and search our comprehensive knowledge base.

Five9 System Status: Recently updated, the portal includes automated event posting and user experience enhancements to make it easier to find information more quickly.

Premium Support Models

customer-support-graphic

Premium Support options are available if you want direct access to our senior customer support team. Sign up for Premium Support and choose from options including:

Hypercare: A custom service offering with a designated customer support engineer for all your support and technical issues. This high-touch level of support allows your IT and business leaders to focus on business success.

Technical Account Management: Your technical account manager is an advocate who uses a consultative approach to guide your success and growth so you can focus on core business needs.

Admin Assist: Five9 focuses on the details to keep your implementation running smoothly with fast turn time on your requests. Get turnkey managed service solutions for administrative needs, including moves, adds, changes, and deletes.

Your dedicated team can provide regular account reviews, project management and coordination, personalized release previews and training, consulting hours to help you grow and optimize, and a defined escalation path for feedback, questions, and issues.

Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.