Five9 Customer Support:
Maximizing Your Success
We're Always On-Call
Every Five9 customer can access our 24/7 phone and online support, which includes product documentation, case management, and a comprehensive knowledge base with hundreds of solutions to common issues. In addition to the world-class support that is available to every Five9 customer, the Premium Support option is also available to Five9 clients who want direct access to our senior customer support team. When you sign up for Premium Support, you also receive a dedicated Technical Account Manager, regular account reviews, project management and coordination, personalized new release previews and training, consulting hours to help you grow and optimize, and a defined escalation path for feedback, questions, and issues.
Through the Five9 Developer Program, we also provide support to the developers, consultants, and IT professionals who use the Five9 Cloud APIs to extend and enhance the benefits of their Five9 Cloud Contact Center solution.
Every Five9 customer can access our 24/7/365 telephone and online support, including documentation, our knowledge base, and online case management.
Contact Five9 Customer Support Now
Use the Customer Support Portal. The Customer Support Portal is where you create, update, and view your cases online and where you access and search our comprehensive knowledge base. To access the portal, simply log in to your virtual contact center application portal from the Customer Login Page and select "Customer Support."
Email us. You can reach us at email@example.com. Sending an email automatically creates a case with your problem description.
Call us. Talk to our Five9 Customer Support agents in the US by calling 1-866-553-1459 or internationally by calling +1-925-218-2325.
Sign Up for Premium Support
Direct access to Senior Customer Support team
Technical Account Manager dedicated to you
Account reviews regularly
Consulting hours to continuously grow and optimize
Escalation path for feedback, questions, and issues
Project management and coordination
Personalized previews and training on new releases
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.