Five9 Recognized for Expanding into the Latin America Market to Deliver Cloud-Based Contact Center Software
SAN RAMON, CALIF. – July 13, 2016 – Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, announced today it has received the 2016 Frost & Sullivan Latin American Competitive Strategy, Innovation, and Leadership Award. Frost & Sullivan recognizes Five9’s go-to-market strategy to deliver innovative cloud software in the Latin American enterprise market, both directly and through the channel.
Frost & Sullivan presents this annual award to companies that have successfully executed a strategy resulting in stronger market share and competitive brand positioning. After analyzing the hosted and cloud contact center industry, Frost & Sullivan determined that Five9 has a deep knowledge of the market and understands how to collaborate successfully with customers to help operate their contact center platform in the cloud.
“It is an honor to be recognized for the success of our competitive strategy, growing market share and increased customer satisfaction in Latin America – a market that’s important to us,” said Mike Burkland, President and CEO, Five9. “Our customers are our number one priority, and we are proud to provide solutions that better integrate contact center operations into their overall cloud strategy.”
The Five9 suite is built specifically for the cloud and integrates with leading customer relationship management (CRM) providers such as Salesforce, Oracle, Zendesk and others.
“Five9’s cloud-based contact center solution enables a clear migration path for customers from on-premise to cloud. We were also impressed with the full end-to-end solution from Five9, and the premium support offered to the Latin American market,” said Maiara Munhoz, analyst at Frost & Sullivan.
The Five9 solution delivers everything needed to connect customers to agents in the channels they prefer, whether it is phone, web, chat, email, mobile apps, or social media. Five9 provides a full end-to-end, omnichannel solution with sophisticated management applications such as, supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integrations and a full workforce optimization suite (WFO).
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Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. For more information, visit www.five9.com.
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