Get Prescriptive, Actionable Insights
The heart of every contact center is the ability to measure and monitor the performance of the business. That’s why Five9 provides easy access to the information you need to monitor the key statistics of your contact center and develop operational insights for process improvement.
Using Five9, you have access to real-time and historical data based on contact center best practices. Measure agent performance, gain insight, share successes with management, and take action on problems.
Five9 Performance Dashboard provides real-time business performance metrics in a role-based, visually dynamic medium that can target agents, supervisors and executives with the right critical data from disparate systems like CRM, WFO, contact center and other technologies. Monitor the contact center, manage agents and queues, and respond quickly to changing conditions.
Five9 historical reporting includes a variety of advanced customizations including report templates, data columns, grouping, filtering, sorting, and time periods. Tailor reports to your needs and always have access to the latest relevant information you need to make critical decisions for your contact center operations. Get the complete picture with more than 100 standard reports.
Five9 Supervisor Plus provides a state of the art, user-centric design for supervisors placing real-time omnichannel statistics at their fingertips and enabling rapid response to changing business needs.