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Get Fit in the Cloud

Five9 gives cloud contact centers of all sizes the right tools to make powerful customer connections.

Contact Center Solutions

Cloud Contact Center Solutions

Whether you choose Five9 inboundoutbound, or blended solutions, each is designed to support all types of contact center uses cases, including:

Marketing & Sales

Triple your productivity, increase lead conversion rates, and exceed your inside sales quota with the best-in-class Five9 Virtual Contact Center.

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Customer Service

Transform your customer service organization to proactively deliver powerful customer connections with our unique Active Blending technology.

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Outsourcing

Leading outsourcers are making huge gains in productivity, providing their clients with "instant-on" capability to scale quickly and with real-time visibility into their business outcomes.

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The Five9 Advantage

Agent

Easy to learn and use.  We know agents have a tough job, so we try to make it a little easier:

  • Intuitive; little to no training needed
  • Log in and take calls from anywhere
  • All relevant customer information at your fingertips delivered with the call
  • Chat with supervisors and fellow agents when you need help or advice

Business or Customer Experience Executive

Increase revenues while creating powerful customer connections. With our unique Active Blending technology, each interaction can result in better business outcomes. With Five9, you get:

  • The ability to scale up or down based on demand
  • Increased visibility and management reporting
  • Improved customer experience
  • Reduced infrastructure and maintenance expenses
Contact Center Management

Contact Center Management

Balance cost and customer experience. You're judged on your ability to maintain—and exceed—your KPIs. Whether your focus is revenue, reducing customer churn, improving SLAs, or increasing your Net Promoter Score, we can help. With Five9, you’ll see: 

  • Increased first call resolution rates
  • Shorter average handle time
  • Improved customer satisfaction
  • More productive agents
IT/Technical Mangement

IT/Technical Management

Focus on strategic goals, not infrastructure. With Five9, your job is easier; configure in an hour and deploy in days. This allows you to focus on strategic issues, not infrastructure. Here at Five9, we consistently hear from our IT customers that moving their contact center to the cloud allows them to focus on how to support business strategy and innovation.

Enterprise

Five9 has become the solution of choice for medium to large-size enterprise contact centers that need a flexible system with rich enterprise level functionality. Five9 delivers:

  • Scalability — Scale up and down quickly with “instant-on” capabilities
  • Flexibility — Monthly per-use fees 
  • Reliability — Geo-redundant infrastructure ensures the system is always available
  • Experience — With thousands of customers, we have more deployments than any other cloud contact center vendor
  • Stability — With 12 years behind us, our technology is on its eighth generation, and we’re one of the fastest-growing cloud contact center vendors around
  • Security — We're dedicated to safeguarding your privacy and the privacy of your customer data

Small & Medium Businesses

The Five9 solution was originally designed for businesses and non-profits that have little or no IT support. From one to 50 agents or reps, Five9 gives you all the functionality of the premise contact center systems the "big guys" use, with none of the hassle, hardware, or upfront costs. Five9 is:

  • Easy to deploy  All you need is a computer, a headset, and an Internet connection
  • Easy to configure  Even non-techies can configure a contact center in as little as one hour and deploy in days
  • Easy to learn  The intuitive interface requires little to no training
  • Easy to scale  Add agents and line capacity in hours with one phone call 
  • Easy to buy  Pay-as-you-go monthly fees
  • Easy to staff  Agents can log in and take calls from anywhere, at home or around the world. Supervisors can monitor from anywhere, too.