Small & Medium Business:
Sell Better, Service Faster
Gain the Competitive Edge with Five9
Five9 makes it possible to offer the same great sales and customer service as enterprise companies, but without the armies of technical people, up-front costs, complex infrastructure, and truckloads of hardware. Using the cloud, you can scale seats as needed, deploy in days, and pay as you go.
Five9 was designed to help contact centers of all types and sizes take control of their operations and get up and running quickly. Technical and non-technical people alike can easily administer the Five9 system, and even informal contact centers can greatly benefit from a cloud solution due to its flexibility, power, and ease of use.
With Five9, you can harness the speed and flexibility of the cloud while getting all the robust features of on-premise systems. Whether you’re seeking inbound, outbound, or blended contact center software, Five9 has the solution for you.
One low monthly price includes contact center software, softphones, CRM integration, reporting software, agent and supervisor desktops, telephone service with toll-free numbers, and more.
Agents can log in and take calls from anywhere — all they need is a computer, headset, and Internet connection. With the Supervisor iPad app, supervisors can monitor and coach agents from anywhere, too.
Five9 stands by you 24/7 with ongoing support resources, even after your contact center is up and running. We are dedicated to your success. Extended support options are also available.
When we compared the different options, it really came down to the support network provided by Five9. The support team at Five9 was pretty exceptional. We didn’t get that feeling from the other companies we looked at.
Start-up Straight Forward uses a cloud contact center solution to gain customer insight and agility--and to compete with established BPOs.Get Case Study
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The Five9 Advantage
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.
Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant global data centers geographically dispersed with failover capability.
Based on our extensive analysis, we found Five9 to be the best value.
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.