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Contact Center Outsourcing

When Flexibility Is Priority #1

The Cloud Advantage for BPOs
With Five9 solutions in the cloud, business process outsourcers (BPOs) can scale their operations as needed, turn on agent stations instantly, maintain predictable costs, and align to changing business demands in real time. Hear how Five9 fueled the growth of one leading contact center outsourcer, TMone.
OUTSOURCING SOLUTIONS OVERVIEW
Win More Deals
For contact center BPOs, client commitments are very unpredictable. Clients expect agents to be ready whenever they need them to drive successful campaigns. Five9 enables you to easily manage these demands for multiple clients by giving you the power to quickly respond to fluctuations in staffing and traffic. Five9 is a pioneer in cloud contact center solutions that require little to no implementation time, so you can instantly add qualified agents and win more deals.
Designed to Make You Successful
Five9 is a leading provider of cloud contact center software. We’ve built a cloud platform from the ground up that has been specifically designed for quick, easy deployments and can be scaled as needed. Furthermore, agents can be located anywhere—in your center or at their home. All they need is a computer, an Internet connection, and a USB headset. By taking the complexity out of the equation, Five9 makes it easy for BPOs to focus on their business.
Customer Success Is Our Goal
After your contact center is up and running, Five9 stands by you with ongoing support resources. The Customer Support team is staffed 24/7 and acts as an extension of your business, dedicated to your continued success and growth. You can also choose extended support options to tailor the level of support to the unique needs of your organization.

Agile Staffing

Scale as needed, have agents anywhere, supervisors everywhere, and enjoy pay-as-you-go pricing. With "instant-on" capabilities, it only takes one phone call to add new agents and line capacity. All you need is a headset, a computer, and an Internet connection.

Productive Agents

With the unique Five9 Active Blending technology, you can automatically switch agents between inbound and outbound calls on a call-by-call basis based on your business rules. Active Blending greatly increases your productivity, agent engagement, and margins.

Flexible Technology

We provide pre-built CRM integrations for leading vendors such as Salesforce, NetSuite, Oracle, Microsoft, Zendesk, and Velocify, along with cloud APIs to make sure you easily connect to client processes, information, and reporting.

Learn More

Case Study: OnBrand24

Learn how the Five9 Blended Contact Center solution fuels accelerated BPO growth.

Case Study: Straight Forward

Start-up Straight Forward gains customer insight and agility by adopting a cloud-based contact center platform.