The Cloud Advantage for BPOs
With Five9 solutions in the cloud, business process outsourcers (BPOs) can scale operations as needed, turn on agent stations instantly, and align to changing business demands in real time — all while maintaining predictable costs. Five9’s cloud platform has been built from the ground up specifically for quick, easy deployments and maximum scalability. Easily manage the demands of multiple clients by quickly responding to fluctuations in staffing and traffic.
Five9 is a pioneer in cloud contact center solutions that require little to no implementation time, so you can instantly add qualified agents and win more deals. Built-in CRM integrations and cloud APIs make it easy for you to connect to client processes, information, and reporting. Furthermore, your agents can be located anywhere — in your center or at their homes through call center outsourcing. All they need is a computer, headset, and Internet connection. By taking complexity out of the equation, Five9 makes it easy for BPOs to focus on their business.
Scale as needed, have agents anywhere and supervisors everywhere, and enjoy “pay-as-you-go” pricing. One phone call is all it takes to add new agents and line capacity. Outsource your call center today to scale efficiently.
Five9 Active Blending automatically switches agents between inbound and outbound calls on a call-by-call basis according to your business rules. Active Blending increases productivity, agent engagement, and margins.
Five9 stands by you 24/7 with ongoing support resources, even after your contact center is up and running. We are dedicated to your success. Extended support options are also available.