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Trusted Call Center Provider

The Leader in Cloud Contact Center Software

Image
Woman smiling and talking on the phone

Our Mission

Creating Powerful Customer Connections Since 2001

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform
contact centers into customer engagement centers of excellence, coupled with a deep understanding of the
cost and complexity involved in running a contact center.

Our Story (so far)

From Visionary to Category Leader

Founded in 2001, Five9 led the cloud revolution in contact centers. Five9 rapidly gained momentum as
contact centers began to understand the potential of the cloud and started looking for alternatives to
traditional, premises-based solutions. Five9 has been leading the cloud charge ever since.

The Numbers

Measurable Excellence

Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI
and automation to increase agent productivity and deliver tangible business results.

20+

years of cloud contact
center experience

2,000+

employees around
the world

2,500+

enterprise, mid-market, and SMB customers in
104 countries

246K

concurrent agent seats
(12/31/21)

7+

billion call minutes
recorded annually

670+

global SI, channel,
and technology
partners

90+

Net Promoter Score
(NPS) for professional services

246K

concurrent agent seats
(12/31/21)

Previous

Five9 Milestones

Previous

2023

Received Glassdoor Employees’ Choice Award, Best Places to Work
Won 4th consecutive Aragon Research Innovation Award

2022

Wins Best in Biz Award for Enterprise Product of the Year
Use of Five9 Intelligent Virtual Agent grows 180%
Named a 2021 UK’s Best Workplace
Named Leader in Aragon Research Globe for Conversational AI and Intelligent Contact Centers
Named Metrigy MetriStar Top Provider for Workforce Optimization Platforms

2021

CEO Rowan Trollope named Top Executive for Cloud Computing by Stratus Awards
Selected to power largest COVID-19 testing organization in the US
Five9 scored 4.5 out of 5 in Gartner Peer Insights – 2nd highest in industry
Named leader in the Forrester WaveTM for Cloud Contact Center
Acquisitions: Inference Solutions (IVA) and Virtual Observer (WFO)

2020

Barry Zwarenstein named Bay Area CFO of the Year
CEO, CFO, and IR earn top rankings in All-America Executive Team
Named leader in Gartner Magic Quadrant for CCaaS, 5th year
Acquisition: Whendu (Workflow Automation)

2019

Introduced practical AI for contact center
Named leader in Gartner Magic Quadrant for CCaaS, 4th year
Named leader in the Forrester WaveTM for Cloud Contact Center

2018

Dan Burkland promoted to President
Named leader in Gartner Magic Quadrant for CCaaS, 3rd year
Released comprehensive omnichannel experience and customer journey analytics
Summer Release 2017 makes the digital transformation of the customer experience seamless, scalable, and global.

2017

Named leader in Gartner Magic Quadrant for CCaaS, 2nd year
Five9 launches Summer Release, the latest version of the Five9 Cloud Contact Center.
Five9 receives Frost & Sullivan Customer Value Leadership Award

2016

Launches Freedom Release and the “simply smart” Agent Desktop Plus user interface
Named leader in Gartner Magic Quadrant for CCaaS

2015

Five9 announces initial public offering on NASDAQ under ticker symbol FIVN

2014

Five9 acquires SoCoCare, brings advanced social and mobile customer care to the cloud contact center
Launched new mobile app for supervisors and enhanced multichannel capabilities

2013

Opened new worldwide headquarters in San Ramon, CA, to accommodate rapid company growth
Named one of the fastest growing tech companies in North America on Deloitte’s 2012 Technology Fast 500™

2012

Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US (again)

2011

Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US
Reached the 1 billion mark for annual run-rate of calls processed
Added speech recognition to the Five9 IVR
Introduced Five9 University, an online portal offering training and certification for users of Five9 virtual call center software

2010

Launched new enterprise sales, service, and support organization to address the growing cloud contact center market

2009

Introduced powerful predictive dialing, IVR self-service, advanced call routing, and enhanced reporting
Mike Burkland joins as president and CEO

2008

500 customers milestone
Delivered cloud CRM integration with Salesforce
Delivered blended solution that dynamically manages inbound and outbound operations

2006

Southeast Asia headquarters opened in the Philippines

2005

Advanced IVR capabilities added to the VCC

2004

First release of the Five9 Virtual Contact Center (VCC)

2003

Began cloud contact center operations

2001

Next
Next

Locations Around the Globe

North America

San Ramon, California


San Francisco, California


EMEA

London, UK


Munich, DE


APAC

Mandaluyong City, PH


Melbourne, AUS


Other Locations

Amsterdam, NL


Barcelona, ESP


São Paulo, BR


Stockholm, SE


Toronto, CA


Porto, PT


Our Statement

Now more than ever, the contact center is the front door for many businesses.

At Five9, we are on a mission to help transform your contact center to meet customers’ heightened
expectations while engaging and empowering your agents to deliver more human experiences.