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About Us Overview

Trusted Contact Center Provider

A Leader in Cloud Contact Center Software

Our Mission

Creating Powerful Customer Connections Since 2001

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Learn more about Five9 as a contact center company with a platform customers can depends on.

Our Story (so far)

From Visionary to Category Leader

Founded in 2001, Five9 led the cloud revolution in contact centers. Five9 rapidly gained momentum as
contact centers began to understand the potential of the cloud and started looking for alternatives to
traditional, premises-based solutions. Five9 has been leading the cloud charge ever since.

The Numbers

Measurable Excellence

Five9 is more than a call center solutions provider, with end-to-end digital engagement, analytics, workforce optimization, and AI and automation to increase agent productivity and deliver tangible business results.

20+

years of cloud contact 
center experience

2,600+

employees around 
the world

3,000+

enterprise, mid-market, and SMB customers worldwide

350K+

concurrent agent seats 
(avg. as of Q4 '23)

14+

billion call minutes 
recorded annually

1,450+

global SI, channel, 
and technology 
partners

86+

Net Promoter Score 
(NPS) for professional services

246K

concurrent agent seats 
(12/31/21)

Previous

Five9 Milestones

Previous

2024

Named a Leader in Gartner® Magic Quadrant™ for CCaaS
Acquisition: Acqueon
Named a Leader in MetriRank for CCaaS Platform
Named a Leader in IDC MarketScape
Earned Metrigy MetriStar Top Provider Award for CCaaS
Recognized by Aragon Research Globe™ as a Leader for Conversational AI in Intelligent Contact Center (ICC)

2023

Acquisition: Aceyus VUE
Named a Leader in Gartner® Magic Quadrant™ for CCaaS
Won 4th consecutive Aragon Research Innovation Award
Recognized by Frost & Sullivan as a Growth and Innovation Leader in EMEA and LATAM
Earned Metrigy MetriStar Top Provider Award for CCaaS Platform
Earned Frost & Sullivan’s LATAM Competitive Strategy Leadership Award
BT and Five9 Expand Partnership to Accelerate Cloud Adoption for Contact Centers Globally
Introduced Agent Assist 2.0 with AI Summary powered by OpenAI
MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM
Earned Frost & Sullivan’s Enabling Technology Leadership Award
Opened New European Engineering Hub in Porto, Portugal

2022

Mike Burkland, long-time Chairman and former CEO of Five9, returns as CEO
Wins Best in Biz Award for Enterprise Product of the Year
Use of Five9 Intelligent Virtual Agent grows 180%
Named a 2021 UK’s Best Workplace
Received Glassdoor Employees’ Choice Award, Best Places to Work
Named Leader in Aragon Research Globe for Conversational AI and Intelligent Contact Centers
Named Metrigy MetriStar Top Provider for Workforce Optimization Platforms

2021

CEO Rowan Trollope named Top Executive for Cloud Computing by Stratus Awards
Selected to power largest COVID-19 testing organization in the US
Scored 4.5 out of 5 in Gartner Peer Insights – 2nd highest in industry
Named leader in the Forrester Wave™️ for Cloud Contact Center
Acquisitions: Inference Solutions (IVA) and Virtual Observer (WFO)

2020

Barry Zwarenstein named Bay Area CFO of the Year
CEO, CFO, and IR earn top rankings in All-America Executive Team
Named leader in Gartner Magic Quadrant for CCaaS, 5th year
Acquisition: Whendu (Workflow Automation)

2019

Introduced practical AI for contact center
Named leader in Gartner Magic Quadrant for CCaaS, 4th year
Named leader in the Forrester Wave™ for Cloud Contact Center

2018

Dan Burkland promoted to President
Named leader in Gartner Magic Quadrant for CCaaS, 3rd year
Released comprehensive omnichannel experience and customer journey analytics
Summer Release 2017 makes the digital transformation of the customer experience seamless, scalable, and global

2017

Named leader in Gartner Magic Quadrant for CCaaS, 2nd year
Five9 launched Summer Release, the latest version of the Five9 Cloud Contact Center
Received Frost & Sullivan Customer Value Leadership Award

2016

Launched Freedom Release and the “simply smart” Agent Desktop Plus user interface
Named leader in Gartner Magic Quadrant for CCaaS

2015

Announced initial public offering on NASDAQ under ticker symbol FIVN

2014

Acquired SoCoCare, bringing advanced social and mobile customer care to the cloud contact center
Launched new mobile app for supervisors and enhanced multichannel capabilities

2013

Opened new worldwide headquarters in San Ramon, CA, to accommodate rapid company growth
Named one of the fastest growing tech companies in North America on Deloitte’s 2012 Technology Fast 500™

2012

Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US (again)

2011

Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US
Reached the 1 billion mark for annual run-rate of calls processed
Added speech recognition to the Five9 IVR
Introduced Five9 University, an online portal offering training and certification for users of Five9 virtual contact center software

2010

Launch of a new sales, service and support organization to meet the growth of the cloud contact center market

2009

Introduced powerful predictive dialing, IVR self-service, advanced call routing, and enhanced reporting
Mike Burkland joins as president and CEO

2008

500 customers milestone
Delivered cloud CRM integration with Salesforce
Delivered blended solution that dynamically manages inbound and outbound operations

2006

Southeast Asia headquarters opened in the Philippines

2005

Advanced IVR capabilities added to the VCC

2004

First release of the Five9 Virtual Contact Center (VCC)

2003

Began cloud contact center operations

2001

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