Skip to main content

Sabine Winterkamp

2019 Resolution: Don’t Let Your Customer Service Suck

Today, customer expectations are higher than ever, and it’s up to companies to meet or exceed these expectations if they want to keep a customers’ business. Customers expect agents to know who they are, remember their issue and place value on resolving the problem at hand. Make 2019 the year to improve your company’s customer experience.

Virtual Events still rule the roost.

Five9 Senior Director of International Marketing, Sabine Winterkamp takes a look back over 2021 through the 'Events' lens and looks forward to some brighter times ahead in 2022 (hopefully)!

5 Ways Contact Centers Can Deliver Seamless CX Across Multiple Locations

For contact centers wanting to expand across EMEA, figuring out how to deliver a seamless customer experience no matter where they are located can be a challenge. Today’s customers expect interactions with agents to be easy, smooth, and well-informed -- and for agents to have quick access to their past interactions to understand the context of their customer journey.

Does The Customer See Your Business In The Same View As You?

Businesses say that they deliver omnichannel functionalities. But in fact, they just do multichannel.

Do You Need To Change Your Mindset When Working For A Global Company?

I have been with Five9 now for 3.5 years and can say I have never had a boring moment. Helping the company grow from a US-centric business to a global player has been one of the highlights in my career. Today, I am sharing my top six tips for working for a global company:

Five9 at Call & Contact Centre Expo 2019

Five9 is heading to Call & Contact Centre Expo, one of Europe’s leading call and contact centre events that showcases the latest and most effective technologies and strategies to industry professionals who are looking to excel in the customer engagement world.

Five9 at CCW Berlin

Join Five9 at the International Plaza at CCW 2019, Estrel Congress Center in Berlin, from February 19th through 21st. As this year’s CCW marks the 21st international conference and exhibition for innovative customer dialogue, we are extremely excited to be participating in this year’s event.

Call 1-800-553-8159 to learn more about Five9