Today, customer expectations are higher than ever, and it’s up to companies to meet or exceed these expectations if they want to keep a customers’ business. Customers expect agents to know who they are, remember their issue and place value on resolving the problem at hand. Make 2019 the year to improve your company’s customer experience.
For contact centers wanting to expand across EMEA, figuring out how to deliver a seamless customer experience no matter where they are located can be a challenge. Today’s customers expect interactions with agents to be easy, smooth, and well-informed -- and for agents to have quick access to their past interactions to understand the context of their customer journey.
I have been with Five9 now for 3.5 years and can say I have never had a boring moment. Helping the company grow from a US-centric business to a global player has been one of the highlights in my career. Today, I am sharing my top six tips for working for a global company:
Five9 is heading to Call & Contact Centre Expo, one of Europe’s leading call and contact centre events that showcases the latest and most effective technologies and strategies to industry professionals who are looking to excel in the customer engagement world.
Join Five9 at the International Plaza at CCW 2019, Estrel Congress Center in Berlin, from February 19th through 21st. As this year’s CCW marks the 21st international conference and exhibition for innovative customer dialogue, we are extremely excited to be participating in this year’s event.