Cloud contact center or Contact Center as a Service (CCaaS) has become increasingly popular due to its improved speed, efficiency, flexibility, lower cost, as well as the ability to drive better experiences for both, customers and agents.
Great customer service is the key to increased customer retention and loyalty for any company. The contact centre is the central hub of customer engagement, regardless of the preferred channel of the customer.
After two years of exclusively virtual events, the time has finally come. On the 9-11th of May, our Five9 CX Summit EMEA will take place for the first time in-person in at the Hilton Porto Gaia in Portugal - and to be honest, we can't wait!
