Sabine Winterkamp

It should be every company’s mandate to serve these customers quickly, efficiently and in high quality.

The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together, and on June 12th we will be heading to London. In just one day, Zendesk will share great conversations, product updates, and stories from innovative brands.

Customer interactions have drastically changed in the last couple of years. Today you see more interaction channels, more convenience, more devices - most can relate to always-on.

Since the contact center evolution, we are moving into the era of Customer Engagement Centers.

As you can imagine, data security is key for us. Being GDPR compliance gives businesses a unique advantage. At Five9, we have our own team that is concentrating on security, compliance and other rules and regulations.

It is that time of the year again – Salesforce World Tour London is approaching quickly.

Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.