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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Q&A with Sheila McGee-Smith

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 1]

This week Sheila McGee-Smith spoke at the Five9 2017 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[VIDEO] Powerful Partnerships

Our partners say that partnering with Five9 helps them to create a more engaged solution for end consumers.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Person in a call center, text says: "Do's and Don'ts of Adding More Channels"

The Do's and Don'ts of Adding New Channels to Your Contact Center

It is time to modernize your contact center and you have a lot of options to consider to add to your current phone support. My customers are using email, chat, and social to name a few, so how should I support that?
A young boy holding a mobile phone to one ear, and a landline phone to the other

A Look Back on Contact Center Technology

Technology has boomed with iPods, social media, Bluetooth, cell phones, and much more. All of these technology trends have paved the way for the changes made over the years in the contact center industry.
Customer Engagement

What is Your Customer Engagement Priority?

We all care about customer experience, customer journey and excellent customer service. But how can you ensure that your business can deliver on these changes and keep consumers loyal to your business and brand?
woman on phone, with cardboard boxes

5 Things You Should Know Before Moving Your Contact Center to the Cloud

Even if the rest of the business applications have moved to the cloud, the contact center is one of the last applications to be modernized.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Men's Discussion Group

Announcing the Global Partnership of Verint and Five9

Verint recently announced the new partnership where Five9 will resell the complete Verint Enterprise Workforce Optimization suite.

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