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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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A man laying on a beach, with a laptop

Your Customer Service Agent is on Vacation, But That's Okay

Here are three common tasks customer service agents can complete when interacting with customers away from the physical contact center.
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hallway at airport

A Day in the Life of a Traveling Salesman

I have flown on an airplane at least 20 times per month. This year alone I’ve rented a car 65 times, and stayed in over 80 hotels.
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Digital Engagement

Reimagining Your Contact Center to Attract the Modern Global Consumer

When I had trouble with my internet connection last week it made me wonder how those big companies were doing with their global customer service operations.
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lemonade

The Real Responsibilities of a Five9 Product Manager

As a product manager at Five9, my family, kids, and friends often ask me what exactly I do for my job.
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Sun Rays Under Water

[Webinar] Cloud Contact Centers: Testing The Waters

Your CIO understands these benefits at this point so here are some ideas for testing cloud options that leverage existing investments, rather than uprooting and forklifting them out.
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Stevie Awards

Five9 Recognized by the Stevie Awards as a Company of the Year!

We’re proud to announce that the 2017 Stevie International Business Awards recognized Five9 in the “Company of the Year” category.
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Customer Experiences screen shot

[Video] Consistently Amazing Customer Experiences

Five9 launches Summer Release 2017 providing a powerful cloud platform that enables digital transformation.

Call 1-800-553-8159 to learn more about Five9