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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Mike Burkland headshot

Congratulations! EY Names Mike Burkland Entrepreneur Of The Year 2017 Winner

Mike Burkland, CEO & President, Five9 was recently named a Winner in the Entrepreneur Of The Year 2017 Northern California.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Barry Zwarenstein, CFO

[Podcast] CFO Thought Leader: Mind Your Data

Barry Zwarenstein, CFO, Five9 sat down with Jack Sweeney, Co-Host & Producer, CFO Thought Leader for a podcast.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call Center Week Excellence awards, 2017 finalist

5 Tips For IQPC Call Center Week 2017

Summer is officially here and the Five9 team is headed to sunny Las Vegas for IQPC Call Center Week, June 27-30.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

entrepreneur of the year

EY Names Mike Burkland Entrepreneur of the Year 2017 Finalist – Northern California

Mike Burkland, CEO & President, Five9 was recently announced as a Finalist in the Entrepreneur Of The Year 2017 Northern California Awards program.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A happy woman walking, holding a coffee and a phone

Are You Speaking the Language of Your Customer?

Consumers are always on and eager to interact with friends and businesses on their terms, to make it fast and simple for them.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
TELADOC customer spotlight Webinar

[Webinar] How Teladoc Overhauled Their Omnichannel Contact Center in 45 Days

Teladoc was faced with a specific challenge: Implement a new contact center solution in only 45 days, while entering the busy season in the healthcare industry.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Palm trees and a green background. Text says: Join Five9 at ICMI Contact Center Conference May 22-24. ICMI logo.

5 Things To Do During ICMI Contact Center Conference 2017

Five9 is looking forward to sponsoring this year’s ICMI event to help you discover tips, tricks, and best practices
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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