Five9 Blog

Parts of this post were originally posted on the Zendesk blog here. Consumers feel that companies are failing to provide a seamless, integrated, and consistent customer service experience across all channels, especially as more and more shoppers use multiple devices to make purchases and seek help. This Zendesk infographic explores the gap between consumer expectations and what shoppers experience in the real world.

  Valentine's Day can be stressful, but staying in a relationship that should have ended long ago makes it even worse. With this in mind, here are five reasons why you should break up with your on premise contact center provider today. 1. They can be difficult: Having a partner that always makes the simplest things complicated can be exhausting.

If you missed last weeks post, which includes reasons 1-5, you can read it here.

Standard Call Center Metrics

There are many standard traffic measurements (performance metrics) that can be performed on a call center to determine its performance levels. However, the most important performance measures are:

No one knows exactly when disaster will strike but it's possible to be prepared. People in the San Francisco Bay Area keep extra bottles of water in case of an earthquake. Mid-West residents have first aid kits and battery operated radios at the ready in case of a tornado.