Five9

How Call-Back Systems Can Increase Customer Satisfaction Scores (CSAT)

Digital Engagement

Guest Post by Joanna Jones of MHI Global: With customer service trends changing at lightning speed it is sometimes easy to miss the straight forward task of delivering excellent customer experiences. Take for instance call-back systems. It doesn’t matter how much money is invested in infrastructure and training agents if your customers are abandoning their calls out of frustration because of long wait times.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How to Increase Efficiency and Quality with Call Recording and Monitoring

Employee Engagement

Recording interactions is the first step toward helping agents become more efficient and deliver higher quality interactions. Recordings can be used for coaching sessions with agents... for training new agents... for transitioning a current agent to a new role or program... and overall, call recording can provide the basis for analyzing interactions to learn what works best.

Five9

How to Lose an Agent in 10 Days

Employee Engagement

Your agents are a reflection of your brand. It’s important to give them the training, tools, technology, and positive environment they need to do their job effectively. Keep your agents happy or you’ll risk losing them, sometimes even in less than 10 days.

Five9

It Is True - Five9 Took on the World in 2017

It's the perfect time to share some impressions of the International part of Five9 with you.

Five9

LawnStarter Credits Five9 for Improved Lead Quality and Customer Experience

Digital Engagement

LawnStarter is a startup making lawn care easy, affordable, and reliable. When it came to finding a contact center solution for their organization that would greatly improve agent efficiency, sales volume, and offered suitable reporting, LawnStarter turned to Five9.