Latin American countries tend to be 4 or 5 years behind developed regions in adopting new technology. Nonetheless, there is a growing interest in improving customer experience through cloud services. Raphael Spinelli, CEO of Optimi Solutions, fills us in on the current landscape of cloud tech in Latin American countries.
In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.
The following post by guest contributor Brendan Read, Frost & Sullivan Industry Analyst, is the first in a series examining the “virtuous intersection” of customer experience and profitability.
The following post by guest contributor Brendan Read, Frost & Sullivan Industry Analyst, is the first in a series examining the “virtuous intersection” of customer experience and profitability.
The following post by guest contributor Brendan Read, Frost & Sullivan Industry Analyst, is the third and final in a series examining the “virtuous intersection” of customer experience and profitability.
We’re excited to be packing our bags once again and heading out to some incredible customer service & customer contact events this year. Filled with great relationships, insightful knowledge on the industry and more, we can’t wait to attend! Check out the top ones we’re attending and why you need to attend, too.
