Five9

Continuing the Conversation in 2020

AI & Automation

During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Customer service agent on a call with customer looking while using call center software

The At-Home Agent Advantage

Employee Engagement

As more companies move their contact centers to the cloud, they find that the technology greatly simplifies setting up at-home agents; all that's required to start taking calls is a computer, a headset, and an Internet connection. This is leading to an explosion in work-at-home agents.

Five9

Blast Off to Zoomtopia

Webinars & Events

Houston… We have a... change of plans. We are heading to San Jose, California! In T-minus four days, the third annual Zoomtopia is set to take off at the San Jose McEnery Convention Center and Five9 is a proud sponsor of this year’s event.

Five9

Bracing for the Great Resignation: 5 Ways Workforce Optimization Can Refine Remote Work

Employee Engagement

With more than half of Americans planning to search for a new job over the next 12 months, many employers are looking for ways to keep their workers engaged. Most of us have adjusted to a remote or a hybrid work style, but now it’s time for companies to rethink what that experience is like. They’ll need to re-evaluate – not just from a technology and environment standpoint but from a leadership, change management, and career-growth perspective as well.

Five9

Can the Cloud Deliver More Up-time?

The following post is from guest contributor, Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics. You can follow Sheila on Twitter @McGeeSmith.

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Five9

Catch All the Updates When You Connect, Follow, Like, or Subscribe

Digital Engagement

Your favorite brands are all over social media to update followers on company news, teach tips and tricks, share interesting industry topics, and engage with customers.

Five9

CCI Systems Improves Customer Experience With Help From Five9

Digital Engagement

There are three main reasons Shields from CCI Systems recommends Five9 solutions to his peers.

Five9

Continuing the Conversation in 2020

The At-Home Agent Advantage

Blast Off to Zoomtopia

Bracing for the Great Resignation: 5 Ways Workforce Optimization Can Refine Remote Work

Can the Cloud Deliver More Up-time?

Catch All the Updates When You Connect, Follow, Like, or Subscribe

CCI Systems Improves Customer Experience With Help From Five9

Call 1-800-553-8159 to learn more about Five9