Five9 Catches a Wave in the Forrester Cloud Contact Center Wave
There are many ways to catch a wave. You can use a longboard, a shortboard, a wakeboard, a boogie board, or just swim out and let the motion of the water bring you back to shore.
Doing it with style and intention however takes hard work, practice, and dedication. That is why we are so proud of the results of The Forrester Wave™: Cloud Contact Centers, Q3 2018.
For the first time ever, Forrester announced its Cloud Contact Center Wave and named Five9 a leader. Forrester recognized Five9 for what we feel is our hard work and practice, and three key strengths:
Premium Client Support
Five9 is known for its premier customer success management and strong positive feedback from reference customers. In fact, we scored 5 of 5 in the market presence and installed base criteria.
The Five9 multitenant, omnichannel cloud contact center solution has prebuilt CRM integrations with a slew of CRM players. And, Five9 provides WFO through partnerships with vendors, such as Verint and Calabrio. Giving our customers an all-in-one service with choice of capabilities and cost.
New Roll Outs
With their Genius offering, Five9 takes an architectural approach to incorporating machine learning capabilities across the platform. Giving Five9 customers access to AI innovation from across the marketplace.
We are honored to be recognized by Forrester, and look forward to riding many waves in the future!
Click here to learn more about the Forrester Cloud Contact Center Wave.