Teladoc Health Leverages Agent Assist to Improve Efficiency and Call Quality
Teladoc Health is a telemedicine company that uses telephone and video conferencing technology to provide on-demand remote medical care via mobile devices, the Internet, video and phone. Over 50 million members connect within minutes to Teladoc’s network. Teladoc has multiple service centers in various countries with contact center employees operating 24 hours a day, seven days a week handling over 2M+ calls annually.
Read the case study to learn how the Five9 Intelligent Cloud Contact Center enabled Teladoc Health to:
- Increased agent engagement and productivity
- Enabled call transcripts for 100% of calls in real time
- Provided campaign-specific AI call guidance for every call
- Delivered on-demand scalability
- Enabled a 100% remote workforce