Why Integrate Microsoft Teams and Your Contact Centre

Contact center agents are the front door of your business but don’t always have all the answers. With UC Integration with Microsoft Teams, agents are equipped to quickly connect with experts in order to resolve customer issues. Integrating Microsoft Teams and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

Read this infographic to learn:

• The importance of integrating Microsoft Teams and the Five9 Intelligent Cloud Contact Center
• How many customers expect agents to resolve their issue in 15 minutes or less
• How many customers are unlikely to continue to do business with a company if it requires a lot of effort to resolve an issue