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Artificial Intelligence (AI)

Practical AI Solutions Save Time and Money While Improving Productivity

The possibilities of the impact of artificial intelligence (AI) across all industries and even our personal lives are endless. However, in the contact centre, you need solutions that will make an impact today. You need practical AI solutions that reduce costs while increasing productivity.

Five9 Intelligent Virtual Agent (IVA) and Agent Assist are two conversational AI solutions that can deliver impressive results immediately.

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Improved Customer and Agent Satisfaction with Practical AI Solutions

Repeat questions that result in repetitive, boring work is not a good use of your agents’ time. Now you can hand those off to an intelligent virtual agent, leaving the more difficult and rewarding tasks to a live agent. This is Five9 IVA.

Lowering costs while providing the best possible service is a goal that is coveted by all companies. With Five9 Agent Assist your agents no longer have to take notes and create summaries, reducing during and after call work. Agents also receive real-time guidance and knowledge base articles to help them provide fast, accurate service.

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What is Practical AI? For Five9, Practical AI Means Three Things:

  • Tangible Business Outcomes

    Deliver tangible business outcomes you can define and measure right from the moment you start using the solution.

  • Continuously Improves

    Contrary to popular belief, AI makes mistakes. Five9 creates solutions that are built from the ground up to continuously learn and improve so that your AI can become smarter and handle changes as you deploy it more broadly.

  • Accessible to Any Size Business

    Budget or company size shouldn’t inhibit you from implementing AI solutions. To be practical, AI shouldn’t require an army of specialists. It should be able to be implemented in a reasonable timeframe and without incurring excessive costs.

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You can’t talk about technology today without Artificial Intelligence (AI) entering the conversation.


Faster agents with good data helps us be more efficient and make better choices. Five9 Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.

The Power of AI and Automation in the Contact Centre

AI and automation in the contact centre can improve customer and agent experiences, reduce costs, and boost upsell and cross-sell opportunities. Use AI-driven assistance to elevate interactions and turn a customer return into an upsell opportunity.

See what AI can do for you.

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We’ll help you find the right strategy and products for your evolving business.

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Resources To Help You Get Started

Data Sheet

Five9 Agent Assist

Learn how Five9 Agent Assist helps your agents provide a more human experience by using AI and machine learning technology.

Data Sheet

Five9 Intelligent Virtual Agent

Learn how Five9 Intelligent Virtual Agent can help you complement your teams with a digital workforce, maintain better compliance, and drive down costs.

White Paper

Drive Higher Value Customer Interactions With Agent Assistance Technology

White Paper Drive Higher Value Customer Interactions With Agent Assistance Technology Explore what agent assistance technology can do for your business and how it can help you make the most of every customer interaction in your contact centre.

White Paper

Deliver Faster, Better Customer Experiences With Intelligent Virtual Agents

Learn how IVAs can help your contact centre use automation to deliver the service your customers want and in a way that your business can support and deliver.


Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility