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Inbound Contact Center.
Keep Pace with Your Business

Your business moves fast. So should your contact center. The Five9 Inbound Contact Center gives you the power to go live quickly and the scalability to keep up with your business.

Inbound Contact Center

Customer Service Is Your Constant Value Proposition

Distinguish your brand in the crowded marketplace and seize the recurring opportunity to deliver exceptional customer service, using the sophisticated routing capabilities of the Five9 Inbound Contact Center to help give you the competitive edge.

Change Happens

Five9 Inbound Contact Center is built to support the changing needs of your business, regardless of:

  • Where your agents are located
  • How fast your business grows
  • How many contact centers you have
  • What changes you need to make in an instant or down the road

You won’t outgrow the Five9 solution or ever have to install software updates again.

Instant-On Scalability

The inbound contact center is your customers’ front door to your enterprise. You need technology architected to support scalability and stay in lock-step with your business. Even with traffic spikes and volume fluctuations, the Five9 Inbound Contact Center is your "instant-on" resource, allowing you to add new agents and capacity in hours.

Designed for Business Users

Simplicity. That's what makes Five9 different. We’ve designed the solution for the business user who needs rich functionality for their enterprise. It’s easy to implement, use, and change—even non-techies can configure skill groups, assign users, modify routing strategies, and re-configure call flows in an instant to stay ahead of the business.

Exceed Your Customers’ Expectations

Customers want great service—period. They want an immediate response and agents who are well informed. Deliver on these expectations with Five9 tools that automatically manage interactions from start to finish and enable quick first contact resolution.

Inbound Contact Center Features

Agent Scripting with branch logic to manage even complex interactions and guide your agents quickly through the most successful resolution path

Web Integration APIs for real-time access to external data sources so your agents have enhanced contextual information when they need it during customer calls

Agent Presence to determine the availability of a subject-matter expert for call transfer so customers get the in-depth answers they need with one call

ACD Skills-Based Routing to direct your customers to the right queue and the right agent resource for first call resolution

Priority Routing of inbound calls based on high-value programs and customer segments, regardless of queue order

Automated Post-Call Survey Routing for market research and insight into your customer’s experience that doesn’t require any action by your agent

IVR with Speech Recognition delivers advanced functionality along with easy-to-use design tools to create successful self-service implementations

Computer Telephony Integration (CTI) gives agents a personalization tool when talking with customers by arming them with customer data presented to the agent desktop as a screen pop in sync with call arrival

Learn More

Data Sheet: Inbound

Exceed customer expectations and keep pace with your business.