Inbound Call Center: Deliver Great Customer Service

Five9 Inbound Call Center Software Screenshot - Great Customer Service

Deliver Great Personalized Experiences

Deliver exceptional customer service by using the omnichannel routing capability of Five9 Inbound Cloud Call Center software by connecting a customer to the best agent every time. With Five9 Engagement Workflow route contacts to the right agents and automatically deliver customer information to them before they engage, to provide personalized service. Customers serve themselves through speech-enabled IVR and visual IVR on mobile devices, freeing agents to focus their attention on high-value interactions. Five9 “screen pops” give agents the information they need to personalize the customer’s experience, potentially turning routine service calls into revenue-generating opportunities.

FCR Graph Shows 70% Improvement in First Contact Resolution by Using Five9 Cloud Contact Center

Based on studies conducted by the Aberdeen Group (Source)

Omnichannel Routing

Route customers to the best agents to handle them according to your own business rules.

Intelligent IVR

Let your customers serve themselves over the phone with speech-enabled IVR or on a mobile device with visual IVR.

Screen Pop

Automatically display customer information to agents so they can help customers more effectively and deliver personalized experiences.

Datasheet: Five9 Inbound Voice

Business moves fast; so should your contact center. Learn how the robust features of Five9 Inbound Contact Center can help you take your customer service to the next level.

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Inbound Call Center Software Features

ACD with Call Distribution Algorithms

Skills-Based Routing

Priority Routing

Time-of-Day Routing

Voicemail Routing

Web & Queue

Incoming Call Whisper

Toll-Free Numbers

IVR with Intuitive Script Designer

IVR Scheduling

Professional Prompts for Self-Service

Text-to-Speech & Speech Recognition

In-Queue & Estimated Wait Time

CTI Screen Pop

Post-Call Surveys

CRM Integrations

Agent Desktop

Contact Database

Softphone

Call Recording

At-Home Agent Capabilities

Easy-to-Use Administration Tools

Real-Time, Historical, & Custom Reports

Drag & Drop Script Design

Agent Scripting

NJ 2-1-1: Learn How Five9 Helped Scale and Distribute Inbound Calls On The Fly

The foundation of NJ 2-1-1’s business is exceptional reliability. Learn how the company used Five9 Inbound Contact Center to grow with business needs and ensure customer satisfaction while simulataneously reducing costs.

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Get More Info & Pricing

Access all the contact center resources, such as demos, technical reports, data sheets, etc..

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Five9 Is the Backbone to Customer Service Excellence

Customer Service & Support

Earning your customers' business takes a great deal of effort and expense, but losing customers is far too easy. Whether your customers are looking for quick answers or help through a complex process, Five9 provides an all-in-one solution to give your customers a great experience on their terms.

Guide Customers to the Answers

Routing, self-service, and screen-pop capabilities guide your customers to the right answer or agent based on your business objectives and contact center activity. Powerful routing algorithms segment and direct callers to the agents that are best equipped to help them. Automated self-service prompts improve agent productivity so they're not repeatedly answering routine calls.

Design, Deploy, & Deliver Excellence

It pays to design your contact center for efficiency and excellence. Five9 has an intuitive design and easy-to-use administration tools developed specifically for business users so that you can easily create an environment that works best for your contact center. With Five9, you can implement in just days and scale based on your business needs.