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Five9 Inbound Contact Center Solutions: Deliver Great Customer Service

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Deliver Great Personalized Experiences

Deliver exceptional customer service for your inbound contact center by using the omnichannel routing capability of Five9 Inbound Cloud Contact or call center software to connect your customers to the best agent every time. With Five9 Engagement Workflow, provide personalized service by route contacts to the right agents and automatically delivering customer information to them before they engage. Customers serve themselves through inbound voice and visual IVR on mobile devices, freeing agents to focus their attention on high-value interactions. Five9 screen pops give agents the information they need to personalize an inbound customer's experience, potentially turning routine service calls into revenue-generating opportunities.

Inbound FCR Graph

  • Omnichannel Routing

     Route customers to the best agents to handle them according to your own business rules.

  • Intelligent IVR

    Let your customers serve themselves over the phone with speech-enabled IVR or on a mobile device with visual IVR.

  • Screen Pop

    Automatically display customer information to agents so they can help customers more effectively and deliver personalized experiences.

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Five9 Is the Backbone to Customer Service Excellence


Customer Service & Support

Earning your customers' business takes a great deal of effort and expense, but losing customers is far too easy. Whether your customers are looking for quick answers or help through a complex process, Five9 provides an all-in-one solution to give your customers a great experience on their terms.


Guide Customers to the Answers

Routing, self-service, and screen-pop capabilities guide your customers to the right answer or agent based on your business objectives and contact center activity. Powerful routing algorithms segment and direct callers to the agents that are best equipped to help them. Automated self-service prompts improve agent productivity so they're not repeatedly answering routine calls.


Design, Deploy, & Deliver Excellence

It pays to design your contact center for efficiency and excellence. Five9 has an intuitive design and easy-to-use administration tools developed specifically for business users so that you can easily create an environment that works best for your contact center. With Five9, you can implement in just days and scale based on your business needs.

Inbound Contact Center Software Features

  • ACD with Call Distribution Algorithms
  • Skills-Based Routing
  • Priority Routing
  • Time-of-Day Routing
  • Voicemail Routing
  • Web & Queue
  • Incoming Call Whisper
  • Toll-Free Numbers
  • IVR with Intuitive Script Designer
  • IVR Scheduling
  • Professional Prompts for Self-Service
  • Text-to-Speech & Speech Recognition
  • In-Queue & Estimated Wait Time
  • CTI Screen Pop
  • Post-Call Surveys
  • CRM Integrations
  • Agent Desktop
  • Contact Database
  • Softphone
  • Call Recording
  • At-Home Agent Capabilities
  • Easy-to-Use Administration Tools
  • Real-Time, Historical, & Custom Reports
  • Drag & Drop Script Design
  • Agent Scripting

Resources To Help You Get Started


Five9 Inbound Voice

Business moves fast; so should your contact center. Learn how the robust features of Five9 Inbound Contact Center can help you take your customer service to the next level.

Case Study

NJ 2-1-1: Learn How Five9 Helped Scale and Distribute Inbound Calls On The Fly

The foundation of NJ 2-1-1’s business is exceptional reliability. Learn how the company used Five9 Inbound Contact Center to grow with business needs and ensure customer satisfaction while simulataneously reducing costs.

We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility

Call 1-800-553-8159 for More Information