Inbound Call Center: Deliver Great Customer Service

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Deliver Great Personalized Experiences

Deliver exceptional customer service by using the omnichannel routing capability of Five9 Inbound Cloud Call Center software by connecting a customer to the best agent every time. With Five9 Engagement Workflow route contacts to the right agents and automatically deliver customer information to them before they engage, to provide personalized service. Customers serve themselves through speech-enabled IVR and visual IVR on mobile devices, freeing agents to focus their attention on high-value interactions. Five9 “screen pops” give agents the information they need to personalize the customer’s experience, potentially turning routine service calls into revenue-generating opportunities.

FCR Graph Shows 70% Improvement in First Contact Resolution by Using Five9 Cloud Contact Center

Based on studies conducted by the Aberdeen Group (Source)

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Omnichannel Routing

Route customers to the best agents to handle them according to your own business rules.

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Intelligent IVR

Let your customers serve themselves over the phone with speech-enabled IVR or on a mobile device with visual IVR.

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Screen Pop

Automatically display customer information to agents so they can help customers more effectively and deliver personalized experiences.

Datasheet: Five9 Inbound Voice

Business moves fast; so should your contact center. Learn how the robust features of Five9 Inbound Contact Center can help you take your customer service to the next level.

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Inbound Call Center Software Features


ACD with Call Distribution Algorithms


Skills-Based Routing


Priority Routing


Time-of-Day Routing


Voicemail Routing


Web & Queue


Incoming Call Whisper


Toll-Free Numbers


IVR with Intuitive Script Designer


IVR Scheduling


Professional Prompts for Self-Service


Text-to-Speech & Speech Recognition


In-Queue & Estimated Wait Time


CTI Screen Pop


Post-Call Surveys


CRM Integrations


Agent Desktop


Contact Database




Call Recording


At-Home Agent Capabilities


Easy-to-Use Administration Tools


Real-Time, Historical, & Custom Reports


Drag & Drop Script Design


Agent Scripting

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NJ 2-1-1: Learn How Five9 Helped Scale and Distribute Inbound Calls On The Fly

The foundation of NJ 2-1-1’s business is exceptional reliability. Learn how the company used Five9 Inbound Contact Center to grow with business needs and ensure customer satisfaction while simulataneously reducing costs.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Five9 Is the Backbone to Customer Service Excellence

Customer Service & Support

Earning your customers' business takes a great deal of effort and expense, but losing customers is far too easy. Whether your customers are looking for quick answers or help through a complex process, Five9 provides an all-in-one solution to give your customers a great experience on their terms.

Guide Customers to the Answers

Routing, self-service, and screen-pop capabilities guide your customers to the right answer or agent based on your business objectives and contact center activity. Powerful routing algorithms segment and direct callers to the agents that are best equipped to help them. Automated self-service prompts improve agent productivity so they're not repeatedly answering routine calls.

Design, Deploy, & Deliver Excellence

It pays to design your contact center for efficiency and excellence. Five9 has an intuitive design and easy-to-use administration tools developed specifically for business users so that you can easily create an environment that works best for your contact center. With Five9, you can implement in just days and scale based on your business needs.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information