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Customer support

Five9 Customer Success and Support

Prompt Issue Resolution with Continuous Guidance

24/7 Customer Support

Team with a responsive partner who swiftly troubleshoots issues and offers continual advice, empowerment, and managed services. Leverage Five9’s experienced, highly knowledgeable contact and call centre support services, resources, and industry-leading methodology to deliver all-encompassing support at the highest levels for your contact centre environment globally.

All Five9 customers can access our 24/7 phone and contact centre online support. Additionally, the Premium Support option provides direct access to our senior customer support team for the cloud contact centre solutions and more that you need. We stand by you with ongoing contact centre customer support and are dedicated to your continued success.

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Customer-Support-Delivery
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support portal

Support Portal

  • Access the knowledge base and chatbot for solutions and open cases.
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Phone Icon

Phone Support

  • Reach out to us anytime — our lines are always open.

Managed Services and Enhanced Support

  • Hypercare

    This tailored premium customer support offering prioritizes your business’s success. It offers a white-glove support model, empowering IT professionals and business leaders to concentrate on their core objectives.

  • Technical Account Management

    Your Technical Account Manager (TAM) uses a consultative approach, guiding your success so you can focus on core business needs. This makes your TAM a trusted member of your team.

  • Admin Assist

    Five9 keeps your implementation running smoothly with fast turn time on your requests. Get turnkey managed service solutions for administrative needs, including moves, adds, changes, and deletes.

  • Service Optimization

    Five9 Service Optimization helps customers who need a level of service beyond our 24/7 support, but who don’t need a full-time TAM. Get targeted support when you need it most.

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We provide the industry’s best professional services and customer service.

Data Sheet

Five9 Hypercare

White-glove support with specially trained solution engineers who have in-depth knowledge of your Five9 products.

Data Sheet

Five9 Technical Account Management

Get the most out of your Five9 solution with an expert who’s dedicated to your success.

Data Sheet

Five9 Service Optimization

Optimize your Five9 solution with on-demand access to a team of contact center experts.

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I love the Five9 approach to client support. We’ve been very happy with their support services.

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact centre through an open platform and powerful product suite.

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritise Your Customers
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Customer-first

Adopt the cloud contact centre to meet your business needs – not the other way around.

Explore Our Portfolio
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Completely-customizable

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards
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Always-innovative_661x373.jpg

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services
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99996

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact centre through an open platform and powerful product suite.

Customer First

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Customer-first

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritise Your Customers

Completely Customisable

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Completely-customizable

Adopt the cloud contact centre to meet your business needs – not the other way around.

Explore Our Portfolio

Always Innovative

Image
Always-innovative_661x373.jpg

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards

At Your Service

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99996

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services

Call 1-800-553-8159 for More Information