Skip to main content
Image
hero-product-pages

Contact Centre Analytics & Reporting Software

Measure and manage the metrics that matter to your business with comprehensive real-time and historical contact centre analytics and reporting tools. Gain actionable insights to improve performance and consistently achieve operational and strategic goals.

Get in Touch

#ffffff

Benefits of Contact Centre Reporting and Analytics

Contact centre reports and analytics provide key benefits to your business.

  • Track and manage performance for your unique business needs.
  • Foster a culture of data-based decision-making.
  • Discover operational issues and corrective actions.
  • Share valuable insights across your business.

How It Works

Identify improvement opportunities and use them to optimise performance with powerful reporting and business intelligence tailored to the unique needs of contact centres. Capabilities include real-time and historical information; out-of-the-box and custom metrics, reports, and dashboards; and a unified, curated data repository.

View a Demo

Image
Analytics_Image

Why Five9 for Contact Centre Reporting Software

  • Analytics-Ready

    A single, curated data repository makes it easy to get the insights your business needs.

  • Total Flexibility

    Pre-built and custom metrics, reports, and dashboards provide clarity for the success metrics you need.

  • Powerful BI Tools

    Intuitive data visualisations and drill-down capabilities enable you to unlock hidden insights and easily share them across your business.

View a Demo

90% of business decision makers found digital transformation to be an important to very important factor in their business.  
 

Get a Report

The new reporting available through Five9 became impactful throughout the TBI organization and integral in more strategic decision-making.

Contact Centre Resources to Help You Get Started

Customer Case Study

Technologically Brilliant

TBI started using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.

Customer Case Study

Vibrant Credit Union

Vibrant provides members nationwide with personal and business banking, investments, auto loans, and mortgages. Vibrant decided it needed to change its existing cloud contact centre and phone providers after losing confidence in its previous vendor after many challenges.

Data Sheet

Five9 Analytics

Unlock the business value of your data. Tailored to the unique needs of contact centres, Five9 Analytics enables you to discover improvement opportunities so you can optimize performance quickly and easily.

Solution Brief

Five9 Reporting

Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
Image
chat with an expert
Image
Five9_footersdiagram_EN

Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

Professional businessman with glasses smiling

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

Customer service woman wearing a headset laughing while on a customer support call

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

writing notes on a whiteboard

Business 
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility