Cloud Based Contact Center Platforms - Customer Service Blogs

Is your Public Sector Contact Center Prepared for Climate Change?

AI & Automation

Over the past several years, the words “natural disaster” have taken on new meaning.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

CCaaS Services Checklist: 7 Must-Ask Questions to Evaluate a Provider

Customer experience (CX) is mission-critical to any business. So, selecting the right contact center partner can be a daunting task. Companies spend a lot of time doing due diligence on the feature requirements and which vendor can meet their unique needs.

Sarika Prasad Senior Product Marketing Manager

Frost & Sullivan Report: Evolving the Healthcare Contact Center

Research firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic.

Jeff Woodland Sr. Director of Industry Marketing

Five9 Joins AT&T in the CX Revolution

We are thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.

Genefa Murphy Chief Marketing Officer

How to Interview a Five9 IVA for a Role in Your Digital Workforce

AI & Automation

Five9 built an Intelligent Virtual Agent that knows a lot about itself. Richard Dumas explains how we created it – and how you can build an IVA that knows all about your business.

Richard Dumas VP of AI Product Strategy

I’ve got 99 Problems but CTI ain’t one!

This #CX blog's a 'rap' and he's had a lot of fun, JZ's got 99 Problems but CTI ain’t one! Johnathan Zemlik, Head of Contact Centre Solutions at Wavenet, joins us with the first installment of his new mini-series.

Five9 Knows Business Continuity: Disaster Proof your Contact Center

Employee Engagement

How can you, a business leader, disaster proof your contact center operations?