Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 IVA Wins 3 Globee Awards for Innovation

The Globee® Awards, organizers of one of the world’s premier business awards programs and business ranking lists, have named Five9 Intelligent Virtual Agent (IVA) a winner in three of its 2022 awards programs.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

What’s Bugging Retailers in our Post-Pandemic World?

AI & Automation

There are new obstacles that every retailer must confront as the industry evolves.

Jeff Woodland Sr. Director of Industry Marketing

The LGBTQIA+ Rainbow Flags, History, and Variations — And Why They Matter

Infographics

Learn the history behind the LBTQIA+ rainbow flag, what it stands for, and why it’s more important than ever as a symbol for LGBTQIA+ Pride.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

4 Post-pandemic Changes in Healthcare Communications

The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.

Jeff Woodland Sr. Director of Industry Marketing

How to Create a Better Customer Experience through Employee Focus

Employee Engagement

Nick Glimsdahl, Director of Contact Center Solutions at VDS, joins Genefa Murphy to discuss his new book and all the reasons why the employee experience should be your main area of focus for a better customer experience.