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Five9 UC Integrations

Advance customer experiences and enrich employee collaboration.

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The Integrated Advantage

Five9 offers pre-built integrations with top UC solutions, allowing agents to identify subject matter experts throughout the enterprise and communicate with them to help answer your customers' inquiries. With our UCaaS solutions, agents can easily identify the right expert, understand their availability, and click to contact them. With unified communication experts at their fingertips, agents can improve first contact resolution and overall customer satisfaction.

Agents can identify back-office subject matter experts (SMEs) and call, transfer, or conference with them in real time. Give your contact center agents the confidence to collaborate with the rest of your organization and elevate your customer experience.

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Collaboration Without Compromise

  • Enhanced Connection

    With a consolidated CC and UC directory, agents can view presence status to instantly find which relevant back-office SMEs are available to help.

  • Silo-Free, Toll-Free

    Agents can click-to-call, transfer, or conference in any UC user without incurring additional toll charges.

  • Best of Everything

    With Five9 UCaaS Integrations, you can leverage your choice of outstanding UC technology without forfeiting industry-leading contact center features.

Read Report

70% of consumers purchase more from companies that offer seamless conversational experiences.


See Why


The integration with Microsoft Teams enables our front and back-office members to collaborate seamlessly utilizing the consolidated address book, helping overall efficiency.

Resources To Help You Get Started

Data Sheet

Five9 UC Integrations Overview

Enhance collaboration between agents and back-office workers and deliver exceptional CX to more customers.

Data Sheet

Five9 UC Integration with Microsoft Teams

Exceed customer expectations and resolve inquiries on the first call with the immersive Five9 UC integration with Microsoft Teams.


Integrate Your Contact Center and UC

Learn five reasons why integrating your contact center and unified communications can help you deliver joyful customer experience.

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility