Nextiva and Five9 UC Integration
Increase first call resolution and improve customer experiences by connecting agents and subject matter experts in real time. With Nextiva and Five9, you’re equipped to leverage internal resources and resolve the customer’s issue the first time.
Benefits of Nextiva and Five9 UC Integration
- Increase first call resolution with easy access to SMEs.
- Improve customer satisfaction and loyalty.
- Leverage a consolidated directory of agents and subject matter experts.
- Use an at-a-glance directory to view presence information for experts (available, busy, or do not disturb).
How It Works
With the combined solution, you’re equipped to increase first call resolution and deliver a delightful, continuous experience. Agents instantly see experts’ availability and connect everyone in real time — without searching, waiting, or losing the customer. Empower your agents with Nextiva and Five9 at their fingertips.
Why Choose Nextiva and Five9 UC
View the presence and availability of experts in real time through an at-a-glance directory with the ability to click-to-call, conference, or transfer the call.
Agents can view a consolidated directory of subject matter experts and other agents in their company so they can quickly find the right expert.
Seamlessly transfer calls to other agents without incurring additional toll charges.
Resources to Help You Get Started
Never Compromise the Customer Experience
When employees in customer-facing departments can’t collaborate in real time, organizations face challenges delivering seamless customer interactions. Learn why integrating UCaaS and CCaaS is key.
Breaking Down the Walls Between the Contact Center and the Business
Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.