Five9® Unified Communications with RingCentral

Five9 and RingCentral Join Forces to Deliver Exceptional Customer Experiences

Boost collaboration efforts across the organization with agents and subject matter experts (SMEs) to solve customer issues in real time.

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Accelerate Issue Resolution and Improve Customer Service

Utilizing the Five9 with RingCentral integration, agents are equipped with the technology needed to quickly identify experts and deliver a seamless experience as agents, experts, and customers are connected together in real time.

Five9 and RingCentral can help you deliver a simplified, more collaborative experience that agents, experts, and customers expect.

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Accelerate Issue Resolution and Improve Customer Service

Five9 and RingCentral: A Perfect Match for Providing Superior Experiences

Real-Time Collaboration Across the Organization

View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.

Seamlessly Move Calls Toll-Free

Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to RingCentral users without incurring additional toll charges.

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Agent-Expert Consultation

  • Consolidated directory of Five9 and RingCentral subject matter experts
  • Agents have direct access to connect with subject matter experts
  • Identify users by department to quickly find the right expert
  • "At-a-glance" directory providing presence information
  • Click-to-call, conference, or transfer a call

Telephony Connect

  • Redirect general calls to the contact center
  • Contact center agents can collaborate with experts
  • Toll-free on-net calling, conferencing, and transfers

We’ll help you find the right strategy and products for your evolving business

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Resources to Help You Get Started

Data Sheet

Five9 UC Integration with RingCentral

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White Paper

Breaking Down the Walls Between the Contact Center and the Business

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Connect to customers and solve their problems the first time.

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