RingCentral Contact Center Integrations
Five9 and RingCentral Join Forces to Deliver Exceptional Customer Experiences
Boost collaboration efforts across the organization with agents and subject matter experts (SMEs) to solve customer issues in real time.
Accelerate Issue Resolution and Improve Customer Service
Utilizing the Five9 with RingCentral integration, agents are equipped with the technology needed to quickly identify experts and deliver a seamless experience as agents, experts, and customers are connected together in real time.
Five9 and RingCentral can help you deliver a simplified, more collaborative experience that agents, experts, and customers expect.
Five9 and RingCentral: A Perfect Match for Providing Superior Experiences
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Real-Time Collaboration Across the Organization
View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.
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Seamlessly Move Calls Toll-Free
Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to RingCentral users without incurring additional toll charges.
Agent-Expert Consultation
- Consolidated directory of Five9 and RingCentral subject matter experts
- Agents have direct access to connect with subject matter experts
- Identify users by department to quickly find the right expert
- "At-a-glance" directory providing presence information
- Click-to-call, conference, or transfer a call
Telephony Connect
- Redirect general calls to the contact center
- Contact center agents can collaborate with experts
- Toll-free on-net calling, conferencing, and transfers
Resources To Help You Get Started
Five9 UC Integration with RingCentral
Breaking Down the Walls Between the Contact Center and the Business
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Customer Experience
Connect to customers and solve their problems the first time.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
