Boost collaboration efforts across the organization with agents and subject matter experts (SMEs) to solve customer issues in real time.Get in Touch
Utilizing the Five9 with RingCentral integration, agents are equipped with the technology needed to quickly identify experts and deliver a seamless experience as agents, experts, and customers are connected together in real time.
Five9 and RingCentral can help you deliver a simplified, more collaborative experience that agents, experts, and customers expect.View a Demo
View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.
Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to RingCentral users without incurring additional toll charges.
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment