Five9 and Zoom Phone

Break down organizational barriers and give agents the opportunity to better leverage subject matter experts in real-time, anywhere in the organization. Five9 is one of the first intelligent cloud contact centers to deliver and integrate with the Zoom Phone solution.

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Accelerate Issue Resolution and Improve Customer Experiences with Zoom Phone

Utilizing the Five9 with Zoom Phone integration, agents have the ability to easily identify the right expert, see their availability, and click to contact them. With experts at their fingertips, agents can improve first contact resolution and deliver a delightful, continuous experience without searching, waiting, or losing the customer.

Five9 and Zoom Phone can help you deliver a more collaborative, seamless, and unified experience that empowers your agents to provide resolutions—on the first contact.

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Five9 and Zoom Phone: Delivering Exceptional Experiences

Real-Time Collaboration Across the Organization

View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.

Five9 and Zoom Phone Consolidated Directory

Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert.

Seamlessly Move Calls Toll-Free

Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to Zoom Phone users without incurring additional toll charges.

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93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

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One of the great things about Five9 and Zoom is how customizable it is. Extremely smooth to work through, you wouldn’t even think that they were two vendors working together—you would think it was all the same company.

Chris Greenburg

Director of Customer Service and Support, PAR tech

Agent-Expert Consultation

  • Consolidated directory of Five9 and Zoom Phone subject matter experts
  • Agents have direct access to connect with subject matter experts
  • Identify users by department to quickly find the right expert
  • At-a-glance" directory providing presence information
  • Click-to-call, conference, or transfer a call

Telephony Connect

  • Automatically redirect general calls to the contact center
  • Redirect to the correct skill groups in the contact center
  • Toll-free on-net calling, conferencing, and transfers

We’ll help you find the right strategy and products for your evolving business

Chat with an Expert

We are grateful for the partnership we have with Five9. It's our commitment to deliver happiness to our customers, and the Five9 and Zoom integrated solution does just that; it provides a seamless, intuitive experience for our customers.

Laura Padilla

Head of Global Channel & BD

Resources to Help You Get Started

Data Sheet

Five9 UC Integration with Zoom Phone

Download the Data Sheet


Why Integrate Zoom Phone and Your Contact Center

Download the Infographic

White Paper

Breaking Down the Walls Between the Contact Center and the Business

Download the White Paper

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