Break down organizational barriers and give agents the opportunity to better leverage subject matter experts in real-time, anywhere in the organization. Five9 is one of the first intelligent cloud contact centers to deliver and integrate with the Zoom Phone solution.Get in Touch
Utilizing the Five9 with Zoom Phone integration, agents have the ability to easily identify the right expert, see their availability, and click to contact them. With experts at their fingertips, agents can improve first contact resolution and deliver a delightful, continuous experience without searching, waiting, or losing the customer.
Five9 and Zoom Phone can help you deliver a more collaborative, seamless, and unified experience that empowers your agents to provide resolutions—on the first contact.View a Demo
View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.
Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert.
Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to Zoom Phone users without incurring additional toll charges.
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment