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Zoom Phone UC Integration

Unite the best of your organization for exceptional CX.

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Benefits of Zoom Phone UC Integration

Empower your agents to deliver a more seamless calling experience with your customers.

  • Enhance agent collaboration with back-office workers.
  • Move calls between Five9 and Zoom Phone on-net.
  • Increase First Call Resolution.

How It Works

Provide agents and users with real-time connection and visibility. Agents can identify relevant back-office workers through a customizable, consolidated directory, view their availability status, and call, transfer, or conference with them on-net – from anywhere.

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Why Choose Zoom Phone UC Integration

  • Advanced Visibility

    An integrated directory displays presence bidirectionally, enabling Five9 agents and Zoom Phone users to simultaneously see presence statuses such as available, away, or signed out.

  • Global Support

    Five9 operates globally, so you can expand the number of resources available to assist your customers and enable your agents to collaborate with back-office workers from around the world.

  • The Best of Everything

    Integrating Five9 and Zoom Phone allows you to leverage your UC solution without compromising on industry-leading contact center features.

Learn More

93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

 

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Being able to have calls pass through from Five9 to Zoom so seamlessly… helps us to sleep well at night.

We’ll help you find the right strategy and products for your evolving business.

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We are grateful for the partnership we have with Five9. It's our commitment to deliver happiness to our customers, and the Five9 and Zoom integrated solution does just that; it provides a seamless, intuitive experience for our customers.

Resources To Help You Get Started

Data Sheet

Five9 UC Integration with Zoom Phone

Equip your team to increase First Call Resolution and connect everyone in real time without the hassle of searching, waiting, or getting hung up on.

Infographic

Why Integrate Zoom Phone and Your Contact Center

Deliver a more seamless customer experience that exceeds customers’ rising expectations and resolves inquiries on the first call.

White Paper

Breaking Down the Walls Between the Contact Center and the Business

Customers feel the impact when contact centers are disconnected from the rest of the organization. Provide frictionless CX through a contact center and UC integration.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Business 
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility