FIVE9® UNIFIED COMMUNICATIONS WITH ZOOM PHONE
Five9 and Zoom Phone
Break down organizational barriers and give agents the opportunity to better leverage subject matter experts in real-time, anywhere in the organization. Five9 is one of the first intelligent cloud contact centers to deliver and integrate with the Zoom Phone solution.
Accelerate Issue Resolution and Improve Customer Experiences with Zoom Phone
Utilizing the Five9 with Zoom Phone integration, agents have the ability to easily identify the right expert, see their availability, and click to contact them. With experts at their fingertips, agents can improve first contact resolution and deliver a delightful, continuous experience without searching, waiting, or losing the customer.
Five9 and Zoom Phone can help you deliver a more collaborative, seamless, and unified experience that empowers your agents to provide resolutions—on the first contact.
Five9 and Zoom Phone: Delivering Exceptional Experiences
Real-Time Collaboration Across the Organization
View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.
Five9 and Zoom Phone Consolidated Directory
Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert
Seamlessly Move Calls Toll-Free
Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to Zoom Phone users without incurring additional toll charges.
One of the great things about Five9 and Zoom is how customizable it is. Extremely smooth to work through, you wouldn’t even think that they were two vendors working together—you would think it was all the same company.
- Consolidated directory of Five9 and Zoom Phone subject matter experts
- Agents have direct access to connect with subject matter experts
- Identify users by department to quickly find the right expert
- At-a-glance" directory providing presence information
- Click-to-call, conference, or transfer a call
- Automatically redirect general calls to the contact center
- Redirect to the correct skill groups in the contact center
- Toll-free on-net calling, conferencing, and transfers
We are grateful for the partnership we have with Five9. It's our commitment to deliver happiness to our customers, and the Five9 and Zoom integrated solution does just that; it provides a seamless, intuitive experience for our customers.