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Celebrating Five9 Day: A Moment of Gratitude for Our Partners

Five9 Day is our annual thank-you to the partners who make every customer win, every innovation and every milestone possible.

Kim Hill SVP, Global Sales Organization

With more than 25 years of experience leading global UC&C practices, Kim Hill drives revenue growth and sales excellence as SVP of the Global Sales Organization at Five9 — uniting direct and partner-led teams to deliver measurable outcomes for customers worldwide.

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Five9 Day: A Thank You to the People Behind Every Conversation

On Five9 Day, a thank you to the front line, and a look at what happens when technology finally shows up in the moment agents need it most.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

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Why Five9 in Epic’s Toolbox Program Sets a New Standard for Healthcare CX

Epic-approved. Healthcare-ready. And built for the real world of patient connection.

In our last post, we explored how smarter, more connected technology is helping healthcare systems create better patient experiences.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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What the Forrester TEI Study Says About the Real ROI of the Intelligent CX Platform

Discover how the Forrester TEI study shows the ROI of rethinking CX. The New CX Starts Here.

Andy Dignan President

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Unlocking the Future of Customer Experience with Five9 Genius AI and IBM watsonx

Learn how Five9 Genius AI with IBM watsonx delivers intelligent, scalable, and human-centered CX—boosting efficiency, personalization, and trust.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Why Today's Top Brands are Rewriting the Customer Journey

Consumers have more purchasing options than ever before. Where there used to be just a handful of choices, now there are hundreds—all competing for attention. But it's not just supply and demand dynamics driving this shift. Leading brands are doubling down on customer journey orchestration to stand out and build lasting loyalty.

Jenn MacIver Edwards VP of Customer Experience

The New CX: Redefining What’s Possible

See how The New CX is helping top brands transform experiences with AI + human expertise — plus, explore our bold new look that reflects the future of CX.

Niki Hall Chief Marketing Officer

Say Goodbye to Audio Latency: Five9 and Citrix’s Game-Changing Solution

Five9 is committed to delivering the best possible experience for our customers, especially when it comes to ensuring seamless communication in virtual desktop infrastructure (VDI) environments. We are excited to announce the next step in our strategic partnership with Citrix, leveraging their advanced UCSDK 3.1 within Five9 VDI to bring intelligent audio rerouting capabilities to our joint customers.

Taegh Sokhey Senior Product Manager

Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Deliver Contextual, Knowledge-Based Answers Across Your CX with GenAI

Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 

Yang Lin Lead Product Manager, AI Knowledge

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Epic-approved. Healthcare-ready. And built for the real world of patient connection.

Call 1-800-553-8159 to learn more about Five9