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Webinars & Events

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Experience the New CX: What Leaders Will Find at CX Summit 2025

At Five9 CX Summit 2025, we’re thrilled to welcome Will Guidara, bestselling author of Unreasonable Hospitality and the restaurateur who redefined what extraordinary service feels like. As the former co-owner of Eleven Madison Park, Will transformed fine dining into a masterclass in human connection. 

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Jenn MacIver Edwards VP of CX
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Meet the Innovators Powering the New CX

Transform contact center performance with real-time QM analytics, GenAI reporting, and full interaction insights—not just after, but during every call.
Kim HIll, Five9 Senior Vice President of Partner Sales
Kim Hill SVP, Global Sales Organization

With more than 25 years of experience leading global UC&C practices, Kim Hill drives revenue growth and sales excellence as SVP of the Global Sales Organization at Five9 — uniting direct and partner-led teams to deliver measurable outcomes for customers worldwide.

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Experience the New CX — Why I’m Excited for Five9 CX Summit 2025

Discover five reasons to attend the Five9 CX Summit and Experience the New CX—from VP CX Jenn MacIver Edwards.
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Jenn MacIver Edwards VP of CX
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Celebrating the Finalists of the 2025 Five9 New Era of CX Awards

Celebrate the 2025 New Era CX Awards finalists leading CX innovation. See who is redefining customer experience awards excellence this year.
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Jenn MacIver Edwards VP of CX
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From Fragmented to Fast: Future-Proofing Healthcare CX with AI and Agent Collaboration

Legacy CX Was Slowing Patients Down—AI Is Speeding Them Up 

For patients navigating complex treatments, time matters. But in pharma and life sciences, the journey from diagnosis to therapy can take weeks—slowed by siloed systems, manual processes, and limited agent capacity. That’s why leading healthcare organizations like Inizio Engage are rethinking their contact center solutions for healthcare entirely. 

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Kenzie Fitzpatrick Content Strategist
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Five9 Wins Top Vendor NPS in CCaaS at Avant Special Forces

Dallas, TX — Five9, the leading provider of the Intelligent CX Platform, is proud to be named Top Vendor NPS in CCaaS at Avant Special Forces 2025. This isn’t a vanity badge — it’s a market signal. Partners and customers are sharing their experience and making it clear: Five9 delivers.  

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John Yessis Sr. Channel Development Director
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The Power of More in Action: Five9 Recognized at Telarus Partner Summit 2025

Last week, the Five9 team landed in Anaheim, California for Telarus Partner Summit 2025 and we’re honored to return home with the Top Engagement 2024 award. 

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Beth Herman Channel Development Director
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SXSW Recap: How to Create Personalized Fashion Experiences in the Gen Z Era

SXSW (South by Southwest) is one of the world’s most influential events, bringing together creative minds and thought leaders from diverse industries such as technology, entertainment, and retail. Held annually in Austin, TX, SXSW serves as a hub for innovation, where the latest trends and ideas are discussed.

Hannah Blackington
Hannah Blackington Director, Corporate Communications
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Riding the Wave Into 2025: Top 5 Highlights From Five9 SKO

Five9 SKO 2025 set the stage for a game-changing year with AI-driven innovation, a bold rebrand, and deep customer and partner connections. See our top five highlights.
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Niki Hall Chief Marketing Officer
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Five9 Stands Out at Channel Connect 2024

Five9 was honored as Top CCaaS Supplier for the second straight year at Intelisys Channel Connect, after leading thought leadership sessions and engaging with industry peers.
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Kelli McMillan Director, Channel Sales
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