Five9 Wins Top Vendor NPS in CCaaS at Avant Special Forces

Dallas, TX — Five9, the leading provider of the Intelligent CX Platform, is proud to be named Top Vendor NPS in CCaaS at Avant Special Forces 2025. This isn’t a vanity badge — it’s a market signal. Partners and customers are sharing their experience and making it clear: Five9 delivers.  

Net Promoter Score (NPS) is the clearest benchmark for trust. It measures how likely your customers and partners are to recommend your brand. Finishing first in CCaaS validates what we hear every day, Five9 creates measurable value through practical innovation, world-class support, and real partnership. It sets a new benchmark and reinforces our focus on delivering what matters most to our customers and partners. 

This Five9 CCaaS award is especially meaningful because it reflects the voices of those we serve. At Five9, we’re more than a technology provider—we’re a trusted partner in helping organizations transform how they deliver customer experience. Earning top NPS spot is proof that our approach is working. 

What’s driving that confidence? Results.  

The Five9 Intelligent CX Platform unifies enterprise-grade voice, digital channels, WEM, and an open ecosystem—paired with our Genius AI and Agentic CX approach to automate intelligently and assist agents in the moments that matter.  

Partners choose Five9 because we:  

• Accelerate time-to-value with proven migrations and prescriptive playbooks.  

• Minimize risk with secure, compliant, highly available operations.  

• Increase revenue and satisfaction by automating low-value work and elevating human service.  

• Integrate with CRMs, EHRs, and apps to unlock context at scale.  

• Operate with a partner-first mindset—from co-selling and enablement to ongoing success.  

Recognition that reflects outcomes 

Avant has one of the industry’s most influential advisor ecosystems. Their recognition reflects real-world customer outcomes. Being named the top Five9 Top Vendor NPS  in CCaaS confirms that Five9 isn’t just keeping up with change—we’re shaping it.  

Thank you 

To our advisors, customers, and the Avant community: thank you. Your feedback sharpens our roadmap and keeps us focused on really moves the needle—reliability, usability, openness, and business impact you can measure. We’ll continue to invest in AI, automation, and cloud innovation that make CX more personal, efficient, and resilient, because that’s what your teams and customers deserve.  

Evaluating CCaaS? Let’s talk. 

If you’re evaluating CCaaS or modernizing your contact center, let’s talk about where you are today and the outcomes you need next quarter—not next year. The message from the market is clear: partner and customer experience is the difference-maker. Five9 is built for both.