Webinars & Events

AI Is Not Your Next Competitive Advantage – The New CX Is

Explore how AI-driven CX is set to transform customer loyalty and retention, becoming the latest and greatest competitive edge in business.

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

Blue background with white text "New Era of CX Award"

Why Your New Era of CX 2024 Award Entry Matters More Than You Think

One of the biggest joys of being VP of Customer Experience at Five9 is celebrating all our amazing customers who are rockstars at CX innovation! This year, we’re hosting the New Era of CX Awards to recognize, honor, and showcase organizations that are literally redefining CX and AI in their businesses. We want you to enter and, personally, I really want to read your story because YOU are why all of us at Five9 love what we do!

Jenn MacIver Edwards VP of Customer Experience

Road to Dreamforce Part 2: The Power of Five9 and Salesforce Integration

Organizations are constantly seeking ways to enhance their customer experience and streamline operations. This is where the powerful integration of Five9 and Salesforce comes into play – a product built off 15+ years of strategic alignment and over 1200 joint customers. Five9 is a top global ISV AppExchange partner with Salesforce, delivering unparalleled trust and customer success with one of the most robust Contact Center as a Service (CCaaS) integrations in the Salesforce ecosystem.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Trailblazing the AI Frontier: Five9 and Salesforce's Prelude to Dreamforce Part 1

Dreamforce 2024, the premier AI event of the year, is taking over downtown San Francisco from September 17-19. As the world’s largest and most trusted gathering on AI, Customer Relationship Management, and digital transformation, Dreamforce is where visionaries and innovators come together to reimagine the future of business. At Five9, we’re thrilled to help sponsor yet another year of Dreamforce, and we’re particularly excited to share the dreamy AI solutions we’ve been developing to transform CX.

Sean O'Connell Sr Partner Marketing Manager

No More Talk. It’s Time for Action with The New CX.

Despite technological advances in recent years, so much of customer experience (CX) today remains frustrating and unnecessarily difficult. It’s frustrating for customers waiting in queue, for burnt-out agents ready to quit, and for businesses that fail to see their contact centers as revenue-generating, customer retention flagships. There’s a disconnect between what’s possible in CX today with AI and what’s happening in companies that still haven’t grasped the imperative to embrace it.

Niki Hall Chief Marketing Officer

Unlocking the Secrets to Exceptional CX at Five9 CX Summit: A Recap

Webinars & Events

The sunlit desert of Las Vegas was a fitting backdrop to the sizzling advancements unveiled at the Five9 CX Summit this year. Over three action-packed days from August 15-17, industry leaders, technology enthusiasts, and customer experience experts gathered to explore the future of cloud contact center solutions. Here's a recap of what went down.

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

Five9 CX Summit Rockstar Celebration Connects CX Community

Webinars & Events

Unleash your inner rockstar and jam to the incredible talents of our very own Five9 Rockstars at CX Summit 2023.

Trisha Gouveia Senior Director, Integrated Marketing

Partners Experience the Five9 Difference at CX Summit

Webinars & Events

Five9 partner Mark Jordan from Babble shares why CX Summit is worth the trip from the UK and why he keeps coming back.

Five9 Guest

Harness the Power of AI in Customer Experience at Five9 CX Summit

Webinars & Events

If you're eager to harness the power of AI to help you drive meaningful customer engagement, then you won’t want to miss Five9 CX Summit in Las Vegas from August 15 to 17. Read on to find out how AI is transforming the industry and how you can optimize it to meet your customers' needs at Five9 CX Summit.

Trisha Gouveia Senior Director, Integrated Marketing

Five9 CX Summit: Unleash the Power of People & Technology in Vegas!

Webinars & Events

In today’s ever-evolving, consumer-driven world, expected customer service is no longer the way to go to keep customers loyal. Today it is about a personalized customer experience. Curious to learn more? Come to our CX Summit this August to learn more about solutions that bring joy to the customer experience and discover the secrets behind the power of people and technology. Learn how to craft exceptional interactions in an exciting, fun-filled environment!

Trisha Gouveia Senior Director, Integrated Marketing

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