How Leading Brands Succeed with Five9 Download E-book

Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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The Enterprise Guide to Voice AI Agents

Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

  • Evaluate voice vendors objectively using our multi-category enterprise scorecard
  • Transition from rigid scripted flows to conversational, context-aware AI interactions
  • Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

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E-book
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TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

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Study
2026 Business Leaders CX Report

How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

  • How AI is delivering real results in CX — and where the experience still falls short for customers
  • Why you might prefer a human — and what that preference is telling businesses about AI
  • Where the handoff from AI to a real person makes or breaks your trust in a brand
  • What both sides of the conversation — business and customer — need from AI to get it right
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Report
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The Five9 New Era of CX Awards 2024

Celebrate the outstanding achievements of our customers in delivering exceptional experiences for their customers and agents. Join us as we honor their passion, innovation, and dedication to excellence in customer experience.

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On-Demand Webinar
SumUp Case Study DE-DE

SumUp verzeichnet 50% weniger Anrufe mit Five9

Der globale Zahlungsabwickler SumUp konnte durch die Zusammenarbeit mit einem Partner, der Sprach- und IVA-Lösungen in verschiedenen Sprachen anbietet und gleichzeitig durch die Automatisierung von Arbeitsabläufen den Self-Service verbessert, das Kundenerlebnis optimieren.
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Case Study
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Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
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Data Sheet
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6 Ways Financial Services Is Realizing ROI from AI Investment

AI is reshaping customer service in financial services, driving faster resolutions, and deeper personalization. Learn the five proven ways industry adopters are turning AI investments into measurable ROI here at Five9.
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Infographic
Beyond the Hype: Real AI Innovation for Transforming CX

Beyond the Hype: Real AI Innovation for Transforming CX

View our webinar that goes beyond the hype of AI—focusing on real, actionable intelligence transforming the future of customer experience.

Learn how Generative AI is reshaping CX in leading contact centers and hear directly from Five9 customer Insurance Auto Auction (IAA) about their success with AI solutions.
 

What to Expect:

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On-Demand Webinar
Five9 Solution Brief AI for Financial Services

Five9 Genius AI for Financial Services

Deliver personalized, seamless customer experiences across every channel with AI tailored for your financial services organization – build trust, enhance engagement, and drive long-term loyalty.
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Brief
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Financial Services, The New CX Starts Here

Financial services providers everywhere grapple with the challenges of delivering exceptional customer experience (CX). Fortunately, pivotal advancements in AI and Automation are now available. Read this E-book to learn how to apply AI innovation for your organization.
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E-book
customer page

The Customer-Centric Playbook for 2025: Aligning CX with Business Goals

In this session, CX expert Jeannie Walters will share actionable strategies for integrating CX deeply into your organization’s culture, turning it into a powerful engine for business growth. You'll gain practical tools to make CX a key part of your 2025 strategy.

 

What you'll learn: 

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On-Demand Webinar
Top EMEA Predictions for 2025

The New CX: Top EMEA Predictions for the Contact Centre in 2025

The contact centre is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact centre industry in EMEA is more important than ever.

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On-Demand Webinar
brief

Wie Finanzdienstleister ihre Customer Experience transformieren

Steigende Kundenerwartungen, innovative Fintech-Services und ein vielfältiges Produktangebot veranlassen Finanzdienstleister, ihre Contact Center umzugestalten.
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White Paper
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Seis formas de mejorar la experiencia del cliente en los servicios financieros

Las organizaciones de servicios financieros pueden obtener una ventaja competitiva si aprovechan la tecnolog.a basada en la nube para impulsar la eficiencia de los Contact Centers. Descubra c.mo lo lograron los clientes de Five9 y c.mo mejoraron al mismo tiempo su experiencia del cliente.
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Infographic
infographic

6 Wege zur besseren CX für Finanzdienstleister

Finanzdienstleister können sich einen Wettbewerbsvorteil verschaffen, indem sie die Effizienz ihres Contact Centers mit Cloudgestützter Technologie steigern. Sehen Sie, wie Five9-Kunden dabei zugleich ihre CX verbessern konnten.
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Infographic
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6 Ways to Improve CX in Financial Services

Financial services organizations can gain a competitive advantage by leveraging cloud-enabled technology to boost contact center efficiency. See how Five9 customers did just that while improving their customer experience.
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Infographic
Data Sheet Five9 Messaging

Five9 Messaging

Create intelligent experiences for your customers in their messaging channels of choice.
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Data Sheet
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Redefine Hyper-Personalized Self-Service CX

Five9 AI Agents redefine self-service by blending cutting-edge generative AI with conversational AI to deliver personalized, natural interactions and more automation.
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Demo Video
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The Rise of Al Agents: Smart Self-Service Shaping the Future of CX

According to Gartner, only 8% of customers have engaged with chatbots in recent customer service interactions –– a gap largely due to traditional bots’ limited understanding, accuracy, and rigid, scripted responses that fail to adapt to individual customer needs. Developing effective virtual agents requires a substantial investment of time, expertise, and ongoing support.  

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On-Demand Webinar
The New CX Top Predictions for 2025

The New CX: Top Predictions for the Contact Center in 2025

The contact center is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact center industry is more important than ever.

Join Sheila McGee-Smith and Five9 executives for a thought-provoking fireside chat where we'll review last year’s predictions and dive into the top five predictions and trends for 2025.  

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On-Demand Webinar
The New CX Starts Here - Mike Burkland

The New CX Starts Here

Learn how Five9's AI, platform, and people are making it a reality today and tomorrow.
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On-Demand Webinar
Max Homa’s Rise to Golf Greatness

Max Homa’s Rise to Golf Greatness

Have fun with Five9 brand ambassador, Max Homa, and enjoy a candid conversation with everyone's favorite PGA TOUR Pro.
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On-Demand Webinar
Building Winning Teams with The New CX

Building Winning Teams with The New CX: A Fireside Chat with NFL Coach Dr. Jen Welter

In this fireside chat, Dr. Jen Welter, the first female NFL coach discusses the importance of changing the field.
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On-Demand Webinar
CX Titans - Global Partners Driving the Future of Customer Engagement -

CX Titans: Global Partners Driving the Future of Customer Engagement

Industry titans reveal how partnering with Five9 is empowering them to deliver truly exceptional results for our customers.
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On-Demand Webinar
CX Like Never Before - Fireside Chat with The Ivy Collection

CX Like Never Before: Fireside Chat with The Ivy Collection

Don't miss this fireside chat with a trendsetting London-based restaurant group redefining hospitality to customers around the world.
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On-Demand Webinar
Experiences Redefined - Real Stories of CX Innovation

Experiences Redefined: Real Stories of CX Innovation

Get an insider's look at how CX leaders across industries are embracing The New CX.
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On-Demand Webinar
Humans + AI - Driving Toward Actual Intelligence

Humans + AI: Driving Toward Actual Intelligence

Discover how combining Five9 Genius AI with human ingenuity and empathy can create Actual Intelligence.
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On-Demand Webinar
DATA SHEET Voice AI Agents Thumbnail

AI Agents Data Sheet

Combine trusted Agentic AI Agents and human expertise to deliver fast, personalized CX. One unified platform blends generative and agentic AI for scalable service and rapid deployment.
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Data Sheet
Tendencias en la industria de Contact Center de LATAM

Tendencias en la industria de Contact Center de LATAM

Únase a nuestro webinar para conocer las últimas tendencias que están transformando el mercado latinoamericano de contact centers.
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On-Demand Webinar
Microsoft Dynamics

Five9 Adapter for Microsoft Dynamics 365 Integration

Modernize your customer experience delivery with the Five9 CRM Integration with Microsoft Dynamics 365.
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Demo Video
report

ContactBabel Report: The UK CX Decision Makers’ Guide 2024

This annual report studies the CX strategy, performance, operations and technology aspects of UK organisations.
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Report
Future of Quality Management Webinar, View Now!

The Future of Quality Management: Practical Steps to Start Evolving Today

Discover best practices and success stories for using WEM to develop and sustain high-performing teams. Learn how to foster a culture of resilience and collaboration that drives organizational success.

Join Five9 experts and peers at this webinar to discuss the evolving discipline of quality management.

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On-Demand Webinar
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Five9 Telco Integration with Pindrop

Leverage Pindrop Protect and Passport with faster deployment, enhanced utilization, improved protection, and simplified contracting.
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Data Sheet
report

ContactBabel Report: AI in the UK Contact Centre for Retail

This report examines how retail and distribution contact centers can use AI to overcome the unique operational and commercial pressures in their industry.
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Report
Five9-Vertical-Brief-Financial-Services-Final

Transforming Your Customer Experience in Financial Services

The financial services industry is transforming fast. With Fintechs raising the bar, customers expect seamless, personalized experiences at every touchpoint. Stay competitive by turning your contact centre into an innovation hub with Five9.
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E-book
FIve9_Virtual_Desktop_Infrastructure

Five9 Virtual Desktop Infrastructure

Provide a seamless desktop experience for remote agents, ensuring productivity and memorable customer service experiences.
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Data Sheet
Self Service with AI in Healthcare Webinar

Improve Healthcare Communication with Self-Service AI

Feeling stuck with implementing AI? Join our webinar as we explore the many different ways that healthcare operations use AI to help customers and patients self-service to get measurable results.

In this fireside chat our panel of experts will:

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On-Demand Webinar
Good to Great: Crafting Killer Digital Experiences for Exceptional Results

Good to Great: Crafting Killer Digital Experiences for Exceptional Results

Join us for a fun and lively discussion on the impact of Digital Engagement in CX. Hear about common customer challenges and how to turn bad experiences into great ones with the right digital channel practices.

Discover how Five9 empowers agents to engage with customers across their channel of choice, boosting engagement and self-service capabilities to enable your business to deliver better CX. In this fireside chat, you'll also hear how Oportun leveraged omnichannel experiences to unlock new capabilities and benefits for their agents and customers.  

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On-Demand Webinar
report

ContactBabel Report: AI in UK Contact Centre for Financial Services

his report outlines how AI can enhance contact centres by addressing the unique commercial and operational challenges faced by financial services organisations.
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Report
video

Meet Five9 Genius AI

Discover Five9 Genius AI and how it can elevate your CX with Actual Intelligence.
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Demo Video
Financial Services Webinar

Revolutionising The New CX in Financial Services: Strategies for the Digital Age

Watch on-demand now, our exclusive Five9 CX Spotlight, "Revolutionising Next-Gen CX in Financial Services: Strategies for the Digital Age." 

Explore how Five9’s AI-powered solutions can transform customer experience (CX) in the financial services industry. Whether you're in banking, lending, investment, or insurance, meeting customer expectations is crucial.

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On-Demand Webinar
forrester report

Forrester 2024 US Health Insurer CX Report

The 2024 US Health Insurers Customer Experience Index Rankings outlines which insurers are providing the best customer experiences. See an outline of how well, or poorly, a brand strengthens the loyalty of their member community.
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Report
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Exact Sciences Transitions to Cloud, Attains 45% Containment Rate

Learn how Exact Sciences, a leader in cancer screening and diagnostics, transformed its customer support with the Five9 Intelligent Cloud Contact Center. The company provides patient and provider support services via 1,000 hybrid agents based in three contact centers. Exact Sciences was experiencing rapid growth and high call volumes, but their on-premises system was inefficient, high maintenance, and lacked scalability.

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On-Demand Webinar
The New CX With Steve Blood

How to Prepare Agents for a New Role in the Era of AI

Learn why and how AI is transforming contact center roles.

In this webinar, our CX experts will discuss how agents' roles in the contact centre are becoming more consultative as AI reduces tedious and repetitive tasks.

View our webinar to:

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On-Demand Webinar
digital channel ebook

Unlocking Success: Strategies for Digital Channel Mastery in Contact Centers

Discover proven best practices to transform your digital customer service from mediocre to magnificent. Let's explore how you can make that leap and truly “wow” your customers.
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E-book
Five9 AI Day On-demand Webinar

AI innovation that's less hype, more Actual Intelligence

Generative AI is pushing the boundaries of what leading contact centers can do — propelling CX into a new era. Five9 is at the forefront of delivering AI-elevated CX by combining AI with our intelligent platform and our trusted experts.

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On-Demand Webinar
The New CX With Steve Blood

How to Prepare Agents for a New Role in the Era of AI

Learn why and how AI is transforming contact center roles.

In this webinar, our CX experts will discuss how agents' roles in the contact center are becoming more consultative as AI reduces tedious and repetitive tasks.

View our webinar to:

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On-Demand Webinar
Five9 Genius AI Suite

Five9 Genius AI Suite On-Demand Customer Webinar

Five9 Genius AI; End-to-End AI Suite to Transform Your CX

Five9 leverages AI to optimize every touchpoint of the customer journey, improving experiences across the board for customers, agents, leaders, and admins.

In this webinar, we cover: 

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On-Demand Webinar
ServiceNow Demo

Five9 Adapter for ServiceNow Demo Video

Discover how Five9 enhances ServiceNow by integrating the voice channel to streamline communication, improving customer and employee experiences.
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Demo Video
WFO UI Demo

Five9 WFO UI Integration Keeps Everyone Connected and Aligned

Constantly switching between applications drags down agent and supervisor productivity. Five9 Workforce Optimization (WFO) seamlessly integrates into a company’s desktop platform, so everyone is on the same page without having to constantly switch between apps.
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Demo Video
CX with AI

The Key to Optimizing CX with AI

Discover how integrating CRM with contact centers can unlock the potential of AI to enhance customer experience. This E-book reveals strategies to streamline interactions, hyper-personalize customer journeys, and drive growth for your organization.
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