Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

Evaluate voice vendors objectively using our multi-category enterprise scorecard
Transition from rigid scripted flows to conversational, context-aware AI interactions
Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

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TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

More Efficiency: Cutting handle time by 120 seconds per call
More Savings: Saving $5.6M by eliminating legacy systems
More Retention: Reducing agent turnover by 30%
More Containment: Letting AI Agents handle up to 28% of contacts

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How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

How AI is delivering real results in CX — and where the experience still falls short for customers
Why you might prefer a human — and what that preference is telling businesses about AI
Where the handoff from AI to a real person makes or breaks your trust in a brand
What both sides of the conversation — business and customer — need from AI to get it right

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Five9 Fusion for ServiceNow Product Tour

Experience the power of Five9 and Customer Service Management Workspace to improve agent productivity and streamline service interactions.

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SumUp obtém 50% de contenção de chamadas com a Five9

Para a SumUp, provedora global de processamento de pagamentos, encontrar um parceiro que oferecesse soluções de voz e IVA em diversos idiomas e, ao mesmo tempo, automatizasse os fluxos de trabalho para aumentar o autoatendimento, criou um caminho para melhorar a experiência do cliente.

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SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

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SumUp obtém 50% de contenção de chamadas com a Five9

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SumUp consigue un 50% de contención de llamadas con Five9

Para el proveedor global de procesamiento de pagos SumUp, encontrar un socio que ofreciera soluciones de voz e IVA en varios idiomas -a la vez que automatizaba los flujos de trabajo para aumentar el autoservicio- creó un camino hacia la mejora de la experiencia del cliente. SumUp se dio cuenta de que.

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SumUp constate une réduction de 50 % du nombre d'appels grâce à Five9

Pour SumUp, fournisseur mondial de services de traitement des paiements, trouver un partenaire proposant des solutions vocales et IVA dans différentes langues tout en automatisant les flux de travail afin d'améliorer le libre-service a permis d'améliorer l'expérience client.

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SumUp Sees 50% Call Containment with Five9

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What Contact Centres are Doing Right Now

Call Centre Helper’s annual “What Contact Centres Are Doing Right Now” research shows AI is continuing to evolve from hype to day-to-day reality, while leaders juggle tighter budgets, shifting channels, and the return to more face-to-face teamwork.

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Five9 Fusion for ServiceNow Demo Video

See Five9 Fusion for ServiceNow in action as it fuses both platforms together. Watch agents work faster, automate more, and deliver a seamless, connected service experience powered by real-time data, AI, and unified workflows.

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Experiencing The New CX: Predictions for 2026

Sheila McGee-Smith's wildly popular predictions series comes to CX Summit-this time with Five9 President Andy Dignan. Together they'll revisit Sheila's 2025 predictions to see what came true, what missed the mark, and why. Then, they’ll look ahead to 2026 with bold new predictions for where CX and AI are headed next. This fast-paced, interactive session is your chance to weigh in, get ahead, and leave with insight you won’t hear anywhere else.

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AI for Sales Growth

Based on insights from contact centres and AI experts, this UK edition of the ContactBabel infographic explores how AI transforms sales - driving smarter decisions, timely outreach, and personalised customer experiences that increase revenue and loyalty.

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Inner Circle Guide to Agentic AI

Drawing on insights from contact centre leaders, this ContactBabel infographic explores how Agentic AI blends autonomy and human connection to transform CX - driving faster resolutions, richer personalisation, and greater efficiency. Sponsored by Five9.

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AI for Sales Growth

Based on insights from contact centres and AI experts, this UK edition of the ContactBabel report explores how AI transforms sales—driving smarter decisions, timely outreach, and personalised customer experiences that increase revenue and loyalty.

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AI for Customer Insights

In this infographic from ContactBabel, see what hundreds of contact centres and thousands of consumers revealed about the state of CX, and where it’s headed.

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AI for Customer Insights

Hundreds of contact centres. Thousands of consumers. One clear picture of the customer experience in the UK — where it is today, and where it’s headed. From ContactBabel, sponsored by Five9.

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Inner Circle Guide to Agentic AI

Drawing on insights from contact center leaders, this ContactBabel infographic explores how Agentic AI blends autonomy and human connection to transform CX—driving faster resolutions, richer personalization, and greater efficiency. Sponsored by Five9.

View Infographic

AI for Sales Growth

Based on insights from contact centers and AI experts, this US edition of the ContactBabel infographic explores how AI transforms sales - driving smarter decisions, timely outreach, and personalized customer experiences that increase revenue and loyalty.

View Infographic

AI for Sales Growth

Based on insights from contact centers and AI experts, this US edition of the ContactBabel report explores how AI transforms sales—driving smarter decisions, timely outreach, and personalized customer experiences that increase revenue and loyalty.

Get Report

AI for Customer Insights

In this infographic from ContactBabel, see what hundreds of contact centers and thousands of consumers revealed about the state of CX, and where it’s headed.

View Infographic

AI for Customer Insights

Hundreds of contact centers. Thousands of consumers. One clear picture of the customer experience in the US — where it is today, and where it’s headed. From ContactBabel, sponsored by Five9.

Get Report

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5 EMEA Predictions Defining CX in 2026 and Beyond

Join us for an exclusive executive fireside chat as we distill 2025’s biggest lessons and reveal the five predictions set to redefine EMEA contact centres in 2026 - equipping you with the insight and confidence to make future-ready decisions today.

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Smarter Conversations, Human Connections: The Power of Five9 + Meta on WhatsApp

WhatsApp is now more than a messaging app; it’s becoming a strategic channel for customer engagement. Watch to hear Five9 experts Prachi Patel and Josh Pikal explore how Five9’s new Business Solution Partnership with Meta brings enhanced product and service capabilities to your CX stack.

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Five9 Agentic Quality Management

Five9 Agentic Quality Management evalúa automáticamente hasta el 100 % de las interacciones, ofrece asesoramiento en tiempo real y mejora continuamente el enrutamiento y la automatización, lo que ayuda a su equipo a resolver problemas más rápidamente, mejorar la experiencia del cliente y reducir la pérdida de clientes.