Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

Evaluate voice vendors objectively using our multi-category enterprise scorecard
Transition from rigid scripted flows to conversational, context-aware AI interactions
Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

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TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

More Efficiency: Cutting handle time by 120 seconds per call
More Savings: Saving $5.6M by eliminating legacy systems
More Retention: Reducing agent turnover by 30%
More Containment: Letting AI Agents handle up to 28% of contacts

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How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

How AI is delivering real results in CX — and where the experience still falls short for customers
Why you might prefer a human — and what that preference is telling businesses about AI
Where the handoff from AI to a real person makes or breaks your trust in a brand
What both sides of the conversation — business and customer — need from AI to get it right

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Five9 Fusion for Salesforce

Watch voice AI and human agents work as one. Five9 Voice AI Agent hands off to a human agent, leverages Five9 AI Agent Assist, cutting handle times and boosting first-call resolution all within Salesforce.

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Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service 2024

Five9 was awarded the top provider award for Contact Center as a Service Platform in 2024 based on both customer ratings and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

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Réduisez le travail après appel avec les résumés d'IA Five9

Les résumés d'IA Five9 utilise la même technologie d'IA générative que ChatGPT et fournit des résumés des transcriptions d'appels clients en quelques secondes, réduisant ainsi le travail manuel après l'appel.

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Frost & Sullivan: el impacto de la IA generativa en la experiencia del cliente

¿Desea aprovechar el potencial de la IA generativa en su centro de contacto? Este informe de Frost & Sullivan analiza cómo la IA generativa basada en LLM hace que las organizaciones de todos los tamaños puedan mejorar las experiencias de los clientes.

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Five9 Service Optimization

Optimice su solución Five9 con acceso bajo demanda a un equipo de expertos en contact center por horas.

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Five9 Quick Assist Optimieren Sie Ihre Five9 Lösung mit dem On-Demand- Zugang zu einem Team von Contact Center Experten

Five9 Service Optimization

Optimieren Sie Ihre Five9 Lösung mit dem stundenweisen Zugriff auf ein Team von Contact Center Experten.

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Service Optimization

Optimize your Five9 solution with on-demand access to a team of contact center experts on an hourly basis.

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Reduce After-Call Work with Five9 AI Summaries

O Five9 AI Summaries utiliza a mesma tecnologia de IA generativa subjacente ao ChatGPT e fornece resumos das transcrições das chamadas dos clientes em segundos, reduzindo o trabalho manual após a chamada.

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A migração cloud-to-cloud cresce à medida que o mercado amadurece

Move to a Better Cloud

A migração de nuvem para nuvem é mais comum do que se imagina. Saiba porque é que as empresas migram para um novo fornecedor de centros de contacto, quais as vantagens da mudança e porque é que a Five9 Intelligent CX Platform é a solução ideal para si.

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Reduzieren Sie die Arbeit nach dem Anruf mit Five9 AI-Zusammenfassungen

Five9 AI Summaries nutzt dieselbe generative KI-Technologie, die auch hinter ChatGPT steckt, und liefert in Sekundenschnelle Zusammenfassungen von Kundengesprächsprotokollen, was die manuelle Nachbearbeitung von Anrufen reduziert.

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Cloud-to-Cloud Migration nimmt mit Weiterentwicklung des Marktes zu

Move to a Better Cloud

Cloud-to-Cloud Migration ist verbreiteter als Sie vielleicht denken. Erfahren Sie, warum Unternehmen zu einem neuen Contact Center-Anbieter migrieren, welche Vorteile der Wechsel mit sich bringt und warum die Five9 Intelligent CX Platform das Richtige für Sie ist.

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Apex America Optimiert Agentenerlebnis

Als Outsourcer von Geschäftsprozessen und Marktführer im Bereich digitaler Kundenerfahrungen in Lateinamerika benötigte Apex America Contact Center-Funktionen, um mit seinem wachsenden Personalbestand Schritt zu halten. Erfahren Sie, wie Five9 diese Anforderungen erfüllt hat.

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La migración nube a nube crece a medida que madura el mercado

Move to a Better Cloud

Cloud-to-cloud migration es más común de lo que cree. Descubra por qué las empresas migran a un nuevo proveedor de Contact Center, las ventajas de la migración y por qué la plataforma Intelligent CX de Five9 es adecuada para usted.

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Reduzca el trabajo posterior a la llamada con los informes de Five9 AI

Five9 AI Summaries utiliza la misma tecnología de IA generativa que ChatGPT y proporciona resúmenes de las transcripciones de las llamadas de los clientes en cuestión de segundos, reduciendo el trabajo manual posterior a la llamada.

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Elevating Customer Experience: Harnessing the Power of Five9 and ServiceNow

Delivering exceptional customer experiences remains a top priority for organizations across industries, but challenging for many to achieve. Through seamless integration, the Five9 and ServiceNow customer service solution enables organizations to streamline customer interactions, empower agents with actionable insights, and drive operational efficiencies throughout the entire customer journey.

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Five9 y Grupo ITS: Impulsa tu Contact Center con Workflow Automation

Impulse experiencias fluidas con la automatización de flujos de trabajo de Five9.

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CCW 2023 Berlin - Collaborative Intelligence: The Future of CX

CCW 2023 - Collaborative Intelligence: The Future of CX

Nick Delis, SVP of International Sales at Five9, presents "Collaborative Intelligence: The Future of CX" at CCW 2023 in Berlin. Watch this recording in English to learn how combining the power of Artificial Intelligence and human agents is the future of customer service.

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How Super-Sod Boosted Revenue with Five9 and CallTower

Join us for this customer and partner success story webinar, where we sit down with Michael Mayak, Head of Customer Service at Super-Sod, and Rachell McConkie, Contact Center Product Owner at CallTower and discuss how Super-Sod improved their customer experience with Five9 and Call Tower.

Before implementation, Super-Sod sought a platform to support its rapid growth. After implementing Five9, they saw more efficiencies in training team members, improved NPS scores, and increased revenue generated per phone call.

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Five9 UC Integration with Microsoft Teams Demo Video

Learn how you can transform your customer experience by uniting the best of your organization with the Five9 UC Integration with Microsoft Teams.

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Five9 Adapter for Zendesk Integration

Discover how the seamless integration of Five9 Adapter for Zendesk can empower your agents to deliver exceptional customer service — all within a single workspace.

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WEM Trends to Improve Your Employee Experience

Join us as we sit down with Juanita Coley, CEO & Founder of Solid Rock Consulting, and chat about all things WEM and why companies should never neglect their employee experience.

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Five9 Liftoff for Cloud-to-Cloud Migrations

As a result of market maturity, cloud-to-cloud migrations are becoming more common. Elevate your contact center with a faster, easier process than a premises-to-cloud migration.

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Move to a Better Cloud

Cloud-to-cloud migration is more common than you might think. Dive into why businesses migrate to a new contact center vendor, the benefits of moving, and why the Five9 Intelligent CX Platform is right for you.

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A Apex America Otimiza a Experiência dos Seus Agentes

Apex America otimiza sua experiência de agente

Como terceirizadora de processos de negócios e líder do setor de experiência digital do cliente na América Latina, a Apex America precisava de recursos de contact center para acompanhar o crescimento de sua força de trabalho. Veja como Five9 atendeu a essa necessidade e muito mais.

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A Apex America optimiza a sua experiência de agente

Como uma empresa de terceirização de processos de negócios e líder do setor de experiência digital do cliente na América Latina, a Apex America precisava de recursos de contact center para acompanhar o crescimento de sua força de trabalho. Veja como a Five9 atendeu a essa necessidade e muito mais.

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Five9 GenAI Studio Data Sheet

Unleash the true power of GenAI for CX with a centralized hub for GenAI applications management.

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CX Spotlight: Deep Dive - Wie KI und Automatisierung Ihre Agenten unterstützen

Melden Sie sich für unser virtuelles CX Spotlight an und erfahren Sie, wie Sie mit KI und Automatisierung in Ihrem Contact Center die Kraft von Menschen und Technologie nutzen können. Erfahren Sie, wie unsere Five9-Lösungen Ihre Agenten in die Lage versetzen können, ein besseres Kundenerlebnis zu bieten.

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eBook CX Maturity Model

O contact center é a nova porta de entrada da sua empresa, e proporcionar uma experiência excepcional e consistente ao cliente é essencial. Mas, em um cenário de tecnologia em rápida evolução, qual é a posição de sua empresa no que diz respeito à maturidade da experiência do cliente? Até que ponto sua organização está pronta para aproveitar as novas e poderosas soluções que possibilitam reimaginar completamente a CX e obter resultados reais?

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Modelo de madurez CX de Five9

El centro de contacto es la nueva puerta de entrada de su empresa, y es esencial ofrecer una experiencia del cliente siempre excepcional. Pero, en un contexto tecnológico que evoluciona rápidamente, ¿en qué punto se encuentra su empresa en lo que respecta a la madurez de la experiencia del cliente? ¿Está su empresa preparada para aprovechar las nuevas y potentes soluciones que permiten reimaginar completamente la experiencia del cliente y obtener resultados reales?

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Deep Dive - How AI and Automation is Supporting your Agents

Watch our on-demand CX Spotlight, as we discuss Five9's latest AI and automation tools and showcase a Five9 demo.

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Five9 WEM Salesforce Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Salesforce system

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Generative AI: Technology Revolution Driving CX Transformation

Join us for an insightful webinar led by Sheila McGee-Smith as she navigates the transformative impact of generative AI on the ever-evolving customer experience (CX) landscape. Delve into the intricate details of how this cutting-edge technology is reshaping the way businesses interact with their customers, offering a deeper understanding of its implications and potential for revolutionizing CX strategies.

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How Businesses Are Leveraging CX Success to Beat the Competition

Tune into this webinar featuring a discussion with Robin Gareiss, CEO & Principal Analyst at Metrigy, as we delve into how leading enterprises are allocating their resources to enhance customer experience.

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Metrigy Report: AI in the Contact Center

Deep dive into conversational and generative AI strategy, adoption trends, and use cases. Uncover how AI elevates business metrics, drives operational efficiencies, and enhances KPIs. Gain valuable insights to capitalize on the evolving AI landscape.

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Five9 y Konecta: La Alianza que Sacude los Cimientos del Contact Center

Este webinar marca el inicio de una revolución en el universo CX que no puede perderse. Asiste a este acontecimiento histórico en el que Konecta y Five9 unen sus fuerzas en un pacto que cambia las reglas del juego.

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Five9 WEM Zendesk Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Zendesk system.

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Fireside Chat: The Truth About Conversational and Generative AI

Artificial Intelligence is rapidly evolving and GenAI and LLMs have dramatically improved the capabilities of conversational AI in the contact center. Previously limited to predefined responses, this technology generates human-like conversations, enhancing natural engagement and interaction to deliver better CX. These AI systems understand and respond to customer queries in a more human-like manner and empower agents to be more informed, engaged, and focused on the customer’s needs with real-time intelligence and automation.

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Five9 Named a Leader in Conversational AI by Aragon Research for 2024

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024 report named Five9 a Leader.

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How Five9 and Salesforce Revolutionise Customer Experience (CX)

Watch this webinar to learn how the contact centre environment and customer expectations are shifting and the clear advantages and customer benefits when Salesforce and Five9 unite.

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Find Your Cloud Contact Center for Higher Education

Today’s students, prospects, and parents expect fast, effortless communication with their higher education institution. Read this e-book to see how Five9 can help you with important considerations when moving your contact center to the cloud.

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Demo Webinar: Unlock CX Insights with Gen AI-Powered Five9 AI Insights

According to Aberdeen, 73% of contact centers struggle using data to achieve their CX and operational objectives. Generative AI tools offer immense opportunities to transform the contact center landscape and make actionable data, more accessible. At Five9, we are at the forefront of leveraging this powerful AI technology to enhance CX Insights.

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Apex America Optimizes Its Agent Experience

As a business process outsourcer and leader of Latin America’s digital customer experience industry, Apex America needed contact center capabilities to keep pace with its growing workforce. See how Five9 met that need and then some.

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12-Things-Your-Customer-Experience-Platform-Should-Do-Ebook-Aceyus

12 Things Your Customer Experience Platform Should Do For You

When utilizing a customer experience platform, there are multiple benefits and tools you should receive. In this eBook, you will learn the 12 things your platform should do for you and how a comprehensive customer experience platform can help your business.

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How Great Employee Experience Is the Foundation of Great Customer Experience

It is a unanimous understanding that to magnify your customer experience, you need to ensure a great employee experience. However, many call centers are overlooking the employee experience component and its role in customer experience.

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Hanna Andersson and Five9 Make the Perfect Fit

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Five9 solutions.

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A Contact Center's Guide to Customer Journey Mapping and Improving the Customer Experience

Are you ready to deliver a more meaningful, personal customer experience? Through customer journey mapping, you can provide customers with a better overall experience by pinpointing opportunities for growth and understanding the buyer’s emotions and goals.

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Five9 Agent Assist: Empower Your Agents with AI

Empower your agents and transform your customer experience. Agent Assist equips your team with AI-powered intelligence, boosting efficiency and satisfaction. This comprehensive guide explores capabilities, real-world examples, benefits, and use cases to supercharge your CX.

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The Ultimate Guide to Contact Center Reporting

With all the advancements in contact center data tracking technology, companies struggle to connect that data and turn it into actionable KPIs. This eBook offers what you should know to increase CX and ROI.

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