Contact Center Resources: Get to Know the Five9 Cloud

In today’s economy, customer experience is the battlefield—and most businesses are flying blind.

Join us for a bold conversation about the surprising gaps between what business leaders think customers want and what they actually value. Based on insights from the Five9 2025 Business Leaders CX Report, we’ll unpack how AI, digital channels, and agent roles are evolving faster than leadership perceptions—and what that means for the future of your contact center.

The world of healthcare is changing; patients are now expecting more control and involvement in their care and treatment journey. In this infographic, discover the 6 ways healthcare providers, pharmaceutical and life sciences organisations can succeed in providing outstanding patient experience (PX), and how the role of AI and automation is imperative in driving improved patient satisfaction and operational efficiencies.

Healthcare in the UK today demands more than just good service – it demands exceptional, personalised care at every touchpoint. This e-book shows you exactly how cloud technology, AI and automation are reshaping the sector to:

Five9 Genius AI combines trusted AI governance, modular tools, and embedded intelligence across the customer journey to help businesses accelerate outcomes, empower agents, and increase automation—at scale. 

Discover what Genius AI can do: 

• Automate self-service with autonomous, human-like AI
• Accelerate agent productivity with real-time AI guidance
• Gain insights with customisable dashboards and analytics
• Deploy faster with a no-code, engine-agnostic platform

Your mission, should you choose to accept it: revolutionize the customer and agent experience in financial services — and strengthen your defenses against fraud.

In this high-stakes webinar, discover how industry leaders are using AI Agents, automation, and cutting-edge authentication technologies like Pindrop to create secure, seamless interactions that protect both clients and agents from emerging threats.

Five9 Genius AI combines trusted AI governance, modular tools, and embedded intelligence across the customer journey to help businesses accelerate outcomes, empower agents, and increase automation—at scale. 

Discover what Genius AI can do: 

• Automate self-service with autonomous, human-like AI
• Accelerate agent productivity with real-time AI guidance
• Gain insights with customizable dashboards and analytics
• Deploy faster with a no-code, engine-agnostic platform

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact centre—frustrating travellers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernised its contact centre with AI and automation, enabling faster resolutions and more personalised guest interactions. Today, travellers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

Durch die Vereinigung auf der Five9 Intelligent CX Platform, legt das Kundenservice-Team von PUMA Verzögerungen ab, beschleunigt Problemlösungen und hält Kunden in Bewegung – schneller, intelligenter und immer auf Kurs mit ihrer Mission: FOREVER. FASTER.

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

Managing separate Contact Center (CCaaS) and Unified Communications (UC) platforms creates unnecessary complexity. Now, Five9 makes it simple.

Five9 now offers Microsoft Operator Connect for Teams by CallTower, providing a simplified tech stack with a single provider for all communications reducing costs. Perfect for organizations ready to streamline communications with fully integrated CCaaS and UC capabilities.

View our webinar to see how Operator Connect for Teams by CallTower can:

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact center—frustrating travelers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernized its contact center with AI and automation, enabling faster resolutions and more personalized guest interactions. Today, travelers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

Customers expect more than just great service—they demand flexibility in how they experience it. AI-powered customer experience (CX) is reshaping the future by creating seamless, effortless journeys. By bridging self-service and assisted channels like chat, email, and voice, businesses can deliver personalized, efficient service that meets evolving customer expectations. This shift is driving deeper connections and transforming how companies engage with their customers–fast.

For many government agencies, improving customer support for citizens is the key to becoming more cost-effective. Resolving customer inquiries on the first call increases productivity - and helps maintain a positive reputation too.

Citizen calls often require specific expertise or time-sensitive escalation, so it's imperative that agents can easily connect with non-agent subject matter experts that are qualified and available.

AI integration is a must in the contact center today, but it’s not a set it and forget it solution. AI models perform best when they are regularly tuned to achieve desired levels of accuracy, improve performance, and adapt to evolving business needs.

Tuning helps optimize output structure and formatting, enhance domain-specific understanding, reduce cost and latency, improve factuality, and minimize hallucinations—ultimately delivering better value for your CX.