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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Articles

Top 10 Articles on Trust, Technology, and Cloud for 2017

Looking back on and all the top articles for 2017, I found three themes: Trust, Technology, and Cloud.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Contact Center Predictions

Q & A With Industry Leaders About Their 2018 Contact Center Predictions

As the end of 2017 is winding down, it’s a great time to reflect on what’s happened over the last 12 months.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Aragon Research Award

Five9 Formally Receives Aragon Research Award in Digital Communications and Women in Technology

Five9 was in attendance to formally accept the Hot Vendor in Digital Communications honor.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Celebration

Congratulations Five9 VP Corporate Marketing, Niki Hall, Wins Stevie Women in Business Award

In November, Niki Hall, VP Corporate Marketing Five9, won a Silver Stevie Women in Business Award.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Dreamforce 2017. Two men in costume present onstage at the "Lightning Theater" in front of a large screen, with a mountain-themed backdrop behind them.

Dreamforce 2017: The Holiday That Keeps On Giving

Here are some of my highlights from my time at Dreamforce this year.
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Brian Schnack Senior Director, Product Management, CRM and Partner Ecosystem

Brian Schnack is an Iowa-born friend, parent, spouse, rugby teammate, and product manager. He attended West Point (where he moved fast and broke things), graduated from the University of Iowa, and ultimately moved to Santa Cruz. Brian has 20+ years’ experience designing and product managing the world's leading CRM- and Contact Center solutions.

Niki Hall

Niki Hall, VP Corporate Marketing, Five9, Named Finalist for Stevie Women in Business Award

Niki Hall, VP Corporate Marketing Five9, was recently named a finalist for a Stevie Women in Business Award.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Digital frequency

Five9 Will Join Business Alliance Partner, Deloitte Digital at Dreamforce 2017

Five9 will join business alliance partner, Deloitte Digital, featuring Advanced Case Management capabilities.
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Steve Plunkett VP, Global Systems Integrators

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