Five9 Solution Bundles
We understand that your business has unique customer communication needs and, while Five9 offers a full suite of contact center capabilities, you may not need all of them. To that end, we have created easy pricing bundles to get you started quickly and only with the functionality you require today. With Five9 you get a business partner who is dedicated to your success with the right capabilities to deliver a more human customer service experience.
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Five9 Solution Bundles Scale as Your Contact Center Evolves
All the essential tools your teams need to operate a best-in-class inbound, outbound or blended global contact center.
- Support thousands of concurrent agents located anywhere in the world
- Blended calling to maximize agent productivity
- Powerful, real-time reporting and administrative tools help identify successful outcomes and areas of improvement
All capabilities of the Core Bundle plus omnichannel support and essential quality management.
- Add, switch and continue the customer engagement with complete context and continuity across channels – never interrupting their journey
- Supervisor-enabled capabilities to maximize agent performance on digital channels
- Essentials QM helps you evaluate the entire customer experience for better outcomes, trends, and customer insights
All capabilities of the Premium Bundle plus full WFO capabilities to manage and motivate onsite or remote teams.
- Improve staffing accuracy with workforce management
- Maximize agent performance with quality management
- Proactively reach out to customers to reduce inbound traffic and enhance the customer experience
All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.
- Quickly identify and automate repetitive agent tasks and complex workflows
- Use Five9 pre-packaged workflow apps like Proactive Notifications to support immediate updates, information and interactions with customers
- Save agents and supervisors crucial time on work activities and allow them to focus on what is most important - the customer
Get Started with Five9 Digital-First IVAs
- Deploy intelligent virtual agents (IVAs) to provide self-service across web, chatbot, voice, SMS, or WhatsApp
- Blend live and digital agents to create greater coverage for your customers and provide 24x7 support
- Easily integrate with your on-premises contact center solution – no need to rip and replace
- Use our cloud-based IVAs today and migrate your live agents to the Five9 Intelligent Cloud Contact Center when you’re ready
|Our Bundles*||Core Voice ContactCenter||Premium DigitalEngagement||Optimum WorkforceOptimization||Ultimate WorkflowAutomation|
|Agent Desktop Plus||true||true||true||true|
|24/7 World Class Support||true||true||true||true|