Reliability by Design for the Cloud
Like the name implies, Five9 has designed our Intelligent Cloud Contact Center to deliver the highest reliability in the industry. Our cloud software uses distributed and redundant computing resources to scale rapidly on demand. Five9 process over 5 billion call minutes annually.
For organizations that rely on high-volume contacts, nothing is more important than up-time. Five9 processes billions of inbound and outbound calls for some of the biggest names in financial services, insurance, healthcare, retail, education, energy and outsourcing industries – companies that cannot afford service interruptions. Five9 data centers and voice POPs are geographically distributed in North America, Europe, APAC, and LATAM to provide customers options for geo-redundancy and in-region voice routing.
Five9 Intelligent Cloud Contact Center is deployed using a hardened and secure architecture with fully redundant subsystems and compartmentalized security zones. Five9 is regularly audited under AICPA AT 101 or SSAE 18 standards demonstrating robust data protection controls.