Five9

A blue background and text that says “The cloud is about having the ability to be agile to the changing needs and environment we’re under. - Scott Kolman” Episode 38 A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Send in the Cloud: Work Better Remotely w/ Scott Kolman

Agility in the workplace is needed now more than ever. In a time of so many employees working from home, the benefits of the cloud are undeniable.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A blue background and text that says “Episode 04: How AI Will Provide The Ultimate Contact Center Experience. Featuring John Bourne, Senior VP Global Channels & Alliances, Verint. Dan Burkland, President, Five9” A speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

AI & Automation

When you think “contact center,” you probably think of static scripts. And being put on hold. But all that is about to change.

Five9

[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

Employee Engagement

In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.

Five9

[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

Employee Engagement

How do you transition more than 100,000 contact center agents to a work from home setup? And, do it without sacrificing the customer experience?

Five9

A pink background and text that says “3 Ways Technology Empowers Customer Service. How moving to the cloud takes the customer experience to new levels” There’s a blue button that says “Listen Now” A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] 3 Ways Technology Empowers Contact Centers w/ Michael Ramsey

“Okay, but our contact center is getting the job done as we are. Why should we consider migrating it to the cloud?” It’s a fair question.

Five9

A green background and text that says “Master Agents in the Time of COVID-19. From 10M to 300M in 3 Months: Why Zoom is Winning” A blue button says “Listen Now” Pictured are Kevin Thomsen, Leader of Master Agents, Zoom. And Jake Butterbaugh, VP Global Channel Sales, Five9. A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Master Agents in the Time of COVID-19 w/ Kevin Thomsen and Jake Butterbaugh

Employee Engagement

Back in December, Zoom had 10 million active users. In March, when they launched their Master Agent program? They had 300 million. In 3 months, they ended up with 30 times as many users as they had before Christmas.

Five9

A blue background and text that says “How do we give our agents more and more tools to carry the mission statement of the company?” - Kevin Sheehan. Customer service in the age of social media. A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Customer Service in the Age of Social Media w/ Frank Wassenbergh & Kevin Sheehan, CloudLinx

Digital Engagement

Once upon a time, the customer contact center was simple. It was about three things:

Five9

[PODCAST] Send in the Cloud: Work Better Remotely w/ Scott Kolman

[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

[PODCAST] 3 Ways Technology Empowers Contact Centers w/ Michael Ramsey

[PODCAST] Master Agents in the Time of COVID-19 w/ Kevin Thomsen and Jake Butterbaugh

[PODCAST] Customer Service in the Age of Social Media w/ Frank Wassenbergh & Kevin Sheehan, CloudLinx

Call 1-800-553-8159 to learn more about Five9