In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
Contact centers are a wealth of data. But unfortunately, they're not always utilized that way. And more importantly, those insights are rarely used to deliver a great customer experience.
In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.
