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A pink background and text that says “Acquisitions and Applications One Year at Five9” -  a picture of Anand Chandrasekaran EVP, Product Mgmt & Design Five9  A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 1

The last time we had Anand Chandrasekaran on the That’s Genius! Podcast, he had been with Five9 for just over 100 days. Now, he’s closing in on his first year.
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A green background and text that says “The ‘smile-and-dial’ days are dead. We see ourselves as sales strategic consultants first” People Helping People  A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] People Helping People w/ David Cashman

For a lot of people, work from home sounds like a dream. Roll out of bed, put on slippers, grab the coffee and the laptop and just sit in sweats on the couch all day? Who wouldn’t want that?
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A blue background and text that says “Establishing Great CX Through Strategic Partnerships. How strategic partnerships help businesses gain a holistic view of their customer” a picture of Andre Schoeman, Jasco’s Executive Line of Business leader  A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Establishing Great CX Through Strategic Partnerships w/ Andre Schoeman

It’s a little creepy when I consider how much information different companies have on me. But, when an agent from one of those companies uses the provided info to craft a unique experience for me… I have to admit it’s kind of nice.
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A pink background and text that says “The Power of the Five9 FastTrack Program. How to Reestablish Normalcy While Building a Successful Remote Workforce”  A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] The Power of the Five9 FastTrack Program w/ Casey Dunigan

I don’t know what I’d do if my company wasn’t based in the cloud. I’m not even sure if I’d still have a job. I can tell you now that the cloud has quite literally saved companies from going under during this pandemic.
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A green background and text that says “Just like you can turn on and turn off as an Uber or Lyft driver, you can do that as a contact centre employee. Acquisitions & Applications (pt. 2)”  A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 2

The gig economy is really intriguing to me. Being able to turn work on and off at my leisure. Working when I feel the most creative or productive. One positive thing about the pandemic is that it’s accelerated telecommunication solutions - making it possible for many people to work when they weren’t able to before.
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A blue background and text that says “Fixing Customer Service. Bringing the Contact Center int the 21st Century (Finally)” A picture of Rowan Trollope, CEO of Five9  A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

Fixing Customer Service w/ Rowan Trollope

“Organizations are spending $275B a year as an industry to deliver an experience that a lot of times, most people don’t like. That feels like an opportunity to me.” These are words that you want to hear from your CEO.
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Blue background with white text saying “We don’t want AI to replace the human being. We want the AI solutions to help the contact centre agent solve the problem faster for the customer - Walt Rossi”  A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner and “listen now” is on the bottom right.

[PODCAST] How Strategic Partnerships Make for Better CX w/ Walt Rossi

Walt Rossi, Five9VP of Business Development, knows that it’s easy to say you’re in a working agreement with another company, but to combine your products into a solution that actually works for the customer is a whole other ballgame.

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