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A blue background and text that says “What you need to know about Latin America’s Cloud Technology Landscape. Featuring: Raphael Spinelli” Episode 21. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] What You Need to Know About Latin America’s Cloud Technology Landscape w/ Raphael Spinelli

Latin American countries tend to be 4 or 5 years behind developed regions in adopting new technology. Nonetheless, there is a growing interest in improving customer experience through cloud services. Raphael Spinelli, CEO of Optimi Solutions, fills us in on the current landscape of cloud tech in Latin American countries.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A blue background and text that says “You need to offer a positive experience across all channels - Mark Jordan” Episode 22. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] 3 Trends to Watch in the Travel Personalization Industry w/ Mark Jordan and Richard Crowther

With our modern on-demand mentality, it’s sometimes difficult for travel websites or apps to give us exactly what we want. As travel service providers, we want to customize the user’s experience as much as possible, but also keep the cost down.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A blue background and text that says “AI is one of those terms that is so overused right now in the marketplace - Brian Atkinson” Episode 24. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Why AI is Overhyped, But Underused w/ Brian Atkinson

Everyone’s got that buzz-term that they’re sick of. That they’d be fine if they never heard again. On a recent episode of the That’s Genius! podcast, Brian Atkinson talked about his role in the EMEA marketplace, partner ecosystems, and shared his least favorite buzz term. What was it?
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A blue background and text that says “This agent enthusiast or ‘super agent’ is now changing and enabling brands to deliver that great customer experience - Stephen Fioretti” Episode 25. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] How AI is Creating Call Center Super Agents pt 1 w/ Stephen Fioretti

Once upon a time, people worried that ATMs would eliminate the need for human tellers. Well, there are still like 300,000 bank tellers today. So, why do people worry that AIs are going to eliminate call centers?
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A blue background and text that says “I can order a pizza in five minutes with my Amazon Alexa, why can’t I use that as a platform for submitting customer service? - Stephen Fioretti” Episode 26. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] How to Balance AI With the Need for Human Interaction w/ Stephen Fioretti

While it’s true that AI is developing rapidly, maybe, just maybe, our fears about the irrelevance of humanity are just a bit to premature?
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A blue background and text that says “Acquisitions and APIs: The First 90 Days at Five9 Featuring Anand Chandrasekaran” Episode 27. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Acquisitions and APIs: The First 90 Days at Five9 (pt 1) w/ Anand Chandrasekaran

You know when you start a new job and you get a learning period? That time where you soak in knowledge and just sort of figure out what is going on? Anand Chandrasekaran didn’t get that.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A blue background and text that says “Even with the advent of AI, there’s still a need for highly trained, highly qualified, highly empathetic people. Anand Chandrasekaran” Episode 28. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] Reinforcement, not Replacement: The First 90 Days at Five9 w/ Anand Anand Chandrasekaran

Let’s quit resisting AI, and embrace it for what it really is. Not a replacement, but a reinforcement.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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